City Place Hotel

Hotel is nice and location is good,will stay again when i travel to tainan again

It's a small hotel in a good location in the center of Tainan City. You can walk to most of the major attractions. The staff is friendly, and the rooms are a good size and very clean.

Good location. Near to family mart. Big room. Enjoyable stay!

Positives: - Fast and easy check-in and check-out process - Excellent hot shower temperature - The hotel put together an excellent and user-friendly tourist map, which helped tremendously - Clean lobby, public area, and room - Nice room layout design - Great location with many main attractions and eating places within 10 minutes walking distance. - Regardless of who drops the ball, the entire team collectively solve the problem, instead of blaming on each other. For examples: 1) A hair found on a pillow, the front desk staff took care of when housekeeping had already left for the day.; 2) a front desk staff failed to effectively communicate to a taxi driver on where I intended to go, which created a confusing conflict, the other staff on duty immediately stepped in trying to help. - The team is responsive, when you raised a need or issue, they took note and took care of it during my stay. For example, I asked for additional notepad the night before, they took note and placed it on the desk the next morning during cleaning. I did not have to ask for it nor remind them again. Negatives: - Housekeeping almost got a perfect score had it not missed noticing and cleaning a small hair on a pillow. The front desk staff took care of it. - Check-in staff, Tang, seemed to lack reasonable sensitivity on customer's privacy by sharing other customer's info when it's not necessary for me to know. - Soundproof can be weak, can hear water running from bath or toilet. Door closing sound can come across as slamming. - A staff failed to make taxi arrangement accurately and effectively, which later created a confusing conflict, which could have been avoided had she done it right. The taxi driver quality this hotel arranges varies, mostly OK (80%), the remaining 20% so-so. There is a 7-11 (seven-eleven) a block away, which you can order a taxi on your own without needing a mobile number. Others: - Luggage are stored in a lobby corner, and its door has no locks. Anyone in the lobby can open it, especially if all staff were absent or busy, it's more accessible for being stolen. This hotel is one of few hotels where I really would love to give a 5 out of 5 and felt bad for unable to give it due to things they failed to deliver. This hotel had a high potential and opportunity in earning a 5 out of 5 rating. Unfortunately, they missed the mark. These missed marks are areas where they could have avoided and capable of doing better. This hotel is a small size hotel in the heart of Tainan, if location and convenience is important to you, then this can be an option, especially its amenities and facility look newer and modern compared to ones nearby.

We arrived before noon and the front desk told us rooms were still not cleaned yet and we would check in after the room was ready. When we came back around 2pm, the front desk changed tone and said the room is ready but they would not allow us to check in, because if we check in before 3pm, they thought we took the advantage, this is ridiculous

I will definitely suggest to stay here, as the room, the staff, the cleanness and the value for money were all great. I will try to come back! ;) In addition, they even give free bicycles to their guests! ;)