Comfort Inn & Suites Downtown Tacoma

I couldn't show up for the booking because my dad was life flighted somewhere other than St Joseph's in tacoma where we were told he was being taken so that's where my mom booked the reservation with you guys and anyways serious life threatening situation/circumstances medically with my dad but you guys won't return my mom's money to her when we never even stayed there

Where do I start to explain this nightmare. Why this hotel? This is probably the closest hotel to the Tacoma Dome in Tacoma, WA. We stayed there for 2 days to see a concert at the Tacoma Dome. How did it go, you ask? The concert was awesome! The stay was horrible. My wife and I arrived on a Wednesday, and the construction noise was so loud that I couldn't hear the person behind the check in counter. Jack hammers were going from 7 am to 6 pm. We weren't notified about this construction. They are doing a complete renovation on the hotel. The 4th and 5th floors weren't even open. Let me explain about the room and other amenities. The TV received 1 local channel and a couple of others that were so fuzzy they were unwatchable. The bathroom didn't have a latch so no way to close or lock the bathroom door. The mattress was terrible. No ice machine on the 3rd floor so we had to go up to the "closed" 4th floor for ice. The refrigerator didn't work. The room we had sported not just one but 2 connecting doors to other rooms and we could clearly hear the man next door talking to his banker about his credit card issues just like we were in the room with him. No water pressure in the shower and when we got to the room there wasn't even a shower curtain in the shower. Don't get me started on the construction dust everywhere. I touched the handrail in the elevator and my hand was covered with concrete dust. We were lucky that one of the elevators worked, the desk person said they had just gotten it repaired. Please do not stay here until it is fully renovated. You aren't going to get a break on rates, and you'll get a few points if you complain. The staff was very good and accommodated what they could but the company customer service (when we called to complain) was horrendous. They said they'd put in a complaint and escalate it and would call us back, but they didn't. We did get an email a few days later full of apologies and some points credited to our rewards account.

Paid for a King bed received a full bed. Mattress was extremely uncomfortable. There was blood on the bathroom walls. The neighbors in the room down the hall blasted music that was rattling the walls and they did nothing about it. Trash hotel