Art Hotel Szeged

정반적으로 만족스러운 호텔입니다. 다만, 샤워실에 물이 잘 안 빠지네요. 위치도 정말 좋습니다.

The price/performance ratio is very high! The bathroom door design is very useless. It is very difficult to open and close. The bathroom supplies are also empty and not filled in time! There are no slippers. Sometimes I forget to bring them, which is very inconvenient!

Very good. Very clean.

The hotel was relatively clean, the rooms were spacious, there was a kettle, and the breakfast was delicious with a variety of options. It is also located in the center of Szeged, so it is ideal for sightseeing. However, I decided to lower my rating because of a male staff member. This time, I stayed for one night from August 13th to 14th. When I checked in on the 13th, a male staff member told me that my reservation was for August 23rd to 24th. However, when I checked the ******* website where I made the reservation, it said that I would stay from August 13th to 14th. So when I showed the reservation screen to the staff, they said, "Show it in English." Since I made the reservation on a Japanese website, I cannot display English immediately. So when I said, "If there is a room available, let me stay," they said, "There is not a single room available today." So I made an international call to ******* in Japan from Hungary to confirm, and they said that ******* was correct and it was the hotel's mistake. About 5 minutes after the call, ******* seemed to have responded, and while I was waiting in the lobby, the male staff member called me to the front desk. The male staff member only told me, "A room has become available," and handed me the room key. I received the key and checked in, but was there something strange about it? First of all, there was no explanation or apology from the hotel, which was the cause of the reservation mistake. Why should a customer make an expensive international phone call to confirm, even though it was the hotel's mistake? It is also hard to imagine that a room would become available in just 5 minutes or so. I wonder if the male staff member made a judgment based on the person (very discriminatory). Furthermore, when I checked in, there was no basic explanation (such as breakfast time and other points to note) and he handed over the key without saying a word. This is inappropriate for a front desk worker. Everyone else was nice except for the male staff member at the front desk. I thought it was a shame that the impression of the hotel changed like this because of one staff member.

As a hotel, its location was very central. Szeged is already a magnificent city. Historical buildings near the hotel are within walking distance. We had a short stay, but the room was comfortable and clean. As a set-up, there is a kettle, free water for you to drink, tea and coffee varieties. The breakfast was open buffet, the options were satisfactory. The employees were also extremely presentable. It is also nice to sit and enjoy your coffee in the section with a corridor entrance from the street. We loved your city and hotel ❤️