Guest User
February 20, 2025
Worst hotel, I will never stay there again.
I already paid through Trip.com, but they asked me to pay again.
At first, I thought they were paying with a deposit, but when I saw the text from the card company, the hotel fee was paid as is. I complained and canceled the payment, but when I called the card company yesterday, they said that the cancellation slip was received.
My wife arrived at the hotel first because I had a schedule in Melbourne, but she couldn't check in because there was no name. We both had our names on the Trip.com reservation confirmation and the Ibis reservation department, but the hotel
forgot my wife's name (only my name was on the monitor provided by the hotel).
They didn't provide housekeeping service unless I requested it, the hair dryer kept falling off and falling into the toilet, the rudeness was basic, I could hear the voice of the person on the other end of the phone in the next room, the noise was the worst, and the customer service mindset was zero.
It was a terrible memory, and I will never use that hotel again.
Please strongly protest to Trip.com...
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