Holiday Inn Express Swindon City Centre

Great stay, great friendly staff, free breakfast was very nice great selection stayed plenty of times comfy bed

The sofa bed wasn’t made on arrival and had to call reception. It was late at night when we checked in and we had an early check out the following morning so wasn’t ideal. The man who came to do the bed seemed quite put out that he had to make the bed and barely spoke a word. After a very uncomfortable night sleep as the beds were not great we decided to cancel a future reservation we have with the hotel in August. On checking out heard a similar complaint from the person in front of us so seems we are not the only one not happy with the hotel.

There was a convenient location in Swindon; it was 2 minutes from Highstreet, where there was a variety of shopping. Also, good service from staffs.

I would rate this hotel as only average. There are some positives, such as, the breakfast which was very tasty and hot, the comfort of the bed, the shower was powerful and hot and the TV, which allowed me to watch programmes that I wanted. However, the negatives are not so good. These include: - 1. When I booked, I saw nothing mentioned of how the elevator did not operate from lower ground (LG) to upper ground (UG). The only means of getting to the reception, which is on the UG level is by climbing 12 steps. This was totally unacceptable as two of my party are elderly, very frail and have extreme difficulties in ascending and descending stairs. Had we have been advised prior to booking, I am certain we wouldn't have booked. 2. The gentlemen's toilet in the reception has an awful odour as you enter it. 3. On to our designated rooms. We stayed in rooms 527 & 523 (second party). With 527, the air conditioning does not operate and on entry to the room it was particularly stuffy and hot. Moreso, as a safety precaution, and because it is a high level floor, it is not possible to open the windows to allow airing of the room. This just accentuated the discomfort as the room was too warm. The toilet flush pressure was poor and flushed too short. I should leave that to ones imagination. In 523, the hairdryer does not work. 4. One annoying issue; which was not only experienced by us, but also by the patron of room 511; was after we had finished our breakfast and returned to our rooms, none of us could enter due to the key cards being disabled. This was at 1040, and we were prior advised that check out was at 1100. This was corrected by Tracey, who was apologetic and very nice to deal with (which is another positive, of course). All in all, my memory of this stay, which was only for 20 hours, will not be the best experience of a hotel stay that I've ever had, and unless they can correct the negatives very soon, I am sorry to say that I would not recommend to family or friends to stay here.

The hotel was alright, rooms are nice and check in was smooth. Parking code available for 6£ instead of 9. Pillows both soft and hard are annoying and ended up with a stiff neck . Breakfast is nice but the food is like hunger games.... You qué 15-30 min to get a mug for coffee and good luck in getting a hash brown or a sausage haha but it was fun hunting for breakfast. I think they need to batch cook and get bigger containers if they have that many guests

Great central location with helpful friendly staff in all departments. Great breakfast offering.