Holiday Inn Express Hotels in Swindon

Overall, a very enjoyable stay at this hotel. Super excellent price paid on Trip.com. Unfortunately, there were a few things that occurred that spoiled the stay a little bit, but not enough to stop us from staying here again in the future. The one elevator broke down and we had to climb to the 5th floor on a couple of occasions. Reception staff did offer to carry luggage/provide assistance if required. Had to use the stairs to get downstairs when the elevator wasn't working. When we used the stairwell nearest room 524, we were unable to exit to the reception/breakfast area. Had to climb back up stairs to another floor, then walk along corridor to stairs nearest elevator. I requested that a sign be attached to door indicating that no exit to reception....an emergency exit to outdoors only, but this wasn't done, although I was told it would be passed on to the relevant person to action. The elevator was fixed during our stay. Charging points/plugs stopped working during the night so that devices weren't fully charged in the morning. Reception agreed to alert electrician to check this out. Breakfast was more extensive than previously. Additional cooked items available, making it a great alternative to paying for an English breakfast at a more expensive hotel (although not as extensive as a FULL English). Plenty of cereal, bread, pastries, mini pancakes and drinks. All staff always pleasant and did their best to accommodate an enjoyable stay.

The hotel is conveniently located just off the M4 in Swindon. We used it as a stop off while driving dueing the night. The hotel itself was very festively decorated with lots of Christmas decorations, which was great, ot felt very warm and welcoming. The 24 hour reception desk was one of the reasons we chose the hotel as we were arriving at midnight and the staff memver who checked us in was very professional and welcoming. The car park only had a few spaces left which worried us but we did get a space. The staff were very friendly and helpful. However, there was no heating in our room. There is no central heating so they have put in A/C/heater units on the walls. Our seemed to be broken as it blew out cold air for 30 minutes before we decided to turn it off. We had been travelling for 26 hours at that point and it was gone midnight so I didn't want to go back to the reception desk and risk having to change rooms when we were already so tired. So we layered up and went to bed with jumpers & socks. I asked for a portable heater the next morning at breakfast and they put one in within 5 minutes so that getting ready in the morning wasn't so cold. I was very impressed with the responsiveness of the team. There is no heating in the bathroom either. It was a shame because everything else about the hotel was fine. The breakfast was good too. Perfect for a 1 night stop-over. However, I wouldn't recommend it for winter.