Batu Ferringhi Hotels with Pools

"As a returning guest of this hotel, I was a bit disappointed with the minor shortcomings that I felt shouldn't have happened. Firstly, the shower bracket couldn't hold the shower head for long and I was worried it would fall and hit my head while showering. In addition, the shower water flow was also quite disappointing because the water flow in the bidet and sink was fast and seemed normal. Secondly, the air conditioning was funny. I don't know what was wrong, but the temperature was still at 24.5-25 degrees Celsius even though I tried to lower it several times to 16, but it still returned to 24.5-25, which caused the room temperature to be quite warm and sometimes hot. Thirdly, the two fans in the gym were very dirty and dusty, plus the ventilation in the gym was poor. I really hope that this hotel, especially the maintenance department, can check and improve anything that should be done, both in the room and in the gym. Anyway, the front desk and restaurant staff were friendly and polite as usual. Congratulations and thank you for your services."

"I had a fantastic stay at Hard Rock Hotel! The room was clean, stylish, and filled with cool rock-and-roll vibes that made the experience unique and memorable. The facilities were excellent — the pool was spacious and perfect for both relaxation and fun. The staff were incredibly friendly and helpful, making the check-in and check-out process smooth and pleasant. Overall, a wonderful hotel with great service and atmosphere. Highly recommended"

"I’m a frequent traveller. I have been staying in a wide range of accommodations/lodging from 1 to 5 ⭐ in many countries. I can assure you that I have a more wonderful experience staying in a hostel in Europe than in Park Royal Penang Resort. What’s more disappointing is that I experienced this in my own country. Made 2 separate bookings (different dates on different sites) and I took my time to contact them much earlier to get them to combine my bookings. They replied me and assured that they were duly noted, will do the necessary to make sure a smooth check-in process for me. On the day of checking in, I once again informed the staff that i have contacted them, first thing when she greeted me. Thought she checked it in their system but she didn’t inform me that she just checked me in for only one day - that I have to go down to the counter again the next day to recheck in. Luckily, i noticed it just 30mins before 12pm on the second day itself. Their staff double standards treatment towards us guests was too obvious by the way they greet us local (at least me & my mom) and foreign tourists. Room standard was just mediocre and did not even reach the level of a 3star hotel hygiene & cleanliness in Thailand. A hotel lobby didn’t even smells like a hotel lobby. Checkout experience- no one of their staff cared to ask if we needed assistance, because they were busy assisting a group of foreign guests loading their bags into the van. Overall, i came to ParkRoyal Penang with the highest hope to experience the best stay with my family and i left deeply disappointed."

"Always my first choice in Batu Feringghi! Stayed here 5–6 years ago and came back again — everything still looks the same, which feels familiar and welcoming. Guest relations service is good, and the pool is nice and well maintained. The only downside was the free welcome drink redemption — went to the café but there was no staff around, so I had to wait quite a while for someone to appear. But honestly, that’s just a small matter compared to the overall experience. Still a lovely stay and I’d happily return!"

"Excellent stay. Gorgeous room offers privacy and fantastic sea views. Buffet breakfast with a good spread and best of all the staff was attentive and friendly. Efficient service throughout and the beautiful grounds were well maintained. A little dated but still a 5 star rating. A special mention for a special staff, Ms Revathy. Courteous, knowledgeable, helpful and genuine."

"The pools are great. The kids love them. Just don’t bring or order food at pools, or the crows will never leave you alone. The room we booked was very spacious. Perfect for family. From trip.com, it mentioned we might get a 3m extra large bed. Unfortunately, it didn’t happen. It’s a 1.8m king sized bed. A lot of different food at breakfast. But it’s quite crowded after 9."

"The hotel was overly crowded, and service standards noticeably dropped, especially during the 3 PM check-in rush. While they offer a Family Lounge—which is a thoughtful touch—the service there was actually slower than the main queue outside. The bellboy/luggage area was also extremely slow during peak hours (check-in/check-out). The facilities and pool are great for kids, but overall the service was disappointing. During breakfast, when we asked for a baby chair, we were told to walk to a corner and get it ourselves—not what you'd expect from a 5-star resort. Our room also had a leaking toilet. We reported it, and I believe someone came while we were out, as the floor mat had black shoe stains. However, the issue was not fixed, and no one updated us or offered to change our room. For the price and brand, the lack of service and communication was truly underwhelming."

"The apartment is nice and spacy and reasonably priced. Could stay there again. The check in procedure is quite complicated as the complex is run by a number of agents and individual owners. We eventually figured it out and the rest of the stay was good."

"This place is great, the check-in instructions are clear and registration is easy. Both the living room and the room can see a little bit of the sea. The environment is clean and hygienic, with a washing machine and dryer. The pool view is great and I will recommend it to other friends."

"smooth check in experience with clear instructions provided. Good location with walking distance to the beach. Unit have clear view of the beach. Have vending machine at ground floor to get food. Oberall, good experience. May book again in the future."