West Coast Division Hotels with Pools

"I had a pleasant stay at Promenade Hotel Kota Kinabalu. The location is excellent — within walking distance to the waterfront, night market, and shopping malls. The room was spacious and clean, with a comfortable bed and a nice view of the city. Breakfast had a good variety, and the staff were friendly and helpful throughout my stay. It’s a great choice for both business and leisure travelers. I would definitely stay here again."

"I visited the hotel with my parents, my wife and my daughter. We stayed for four nights, checking in on 3rd May and checked out on the 7th. This is actually my second time visiting this hotel, the first time being 30 years ago, again with my parents. I had great memories as a kid so I was looking forward to this trip. The First night was great, had dinner at Coco Joe's and rested after a long trip. The Second day was fantastic, breakfast and dinner and Cafe Tutu, met a lovely dining lady named Rohana. During the day, we enjoyed the great activities of the Leisure Center. Friendly staff from there made the experience children friendly. And the icing of the dessert - the sunset parade, Jamie loves it. Housekeeping did a surprise heartwarming job, covering the lion doll of my daughter with a little towel on the pillow, very cute and thoughtful move. The Third Day we went out to town so didn't stay much time in the hotel. The Fourth Day, was quite disappointing to be honest. Housekeeping did not arrive in the morning when we were out playing at the pool. I understand as there are many rooms to take care of. We went back to the room to rest between 2-4pm, switch on the ”Do not disturb” button, and somehow housekeeping team arrived so they put a card to say they could not clean as we put up the do not disturb button. Fair enough, but again, there was five hours in the morning which they could clean the room. Leaving the room again at 4pm for activities, I called service center for housekeeping, switched off the ”Do not disturb” button and went out. We returned at 7:45pm, still there was no housekeeping. Frustrated, I called the service center again requesting for housekeeping, they replied they will check and follow up with housekeeping. Half an hour later, still no one turned up. Extremely irritated, I called service center for housekeeping again. This time, housekeeping finally arrived but our whole family were waiting for clean towels to have shower. VERY disappointing with the effecitivness of housekeeping and service center on this incident. On that very same day, I discovered a big crockcroach in the toilet, so I do have a big quetion mark on the housekeeping of this hotel. The day was worsen when we had dinner at Coco Joe's, where we wait for nearly an hour (from 6pm to 6:53pm) before we get all our food served. I did complain it to the manager when he came by, which he did apologise and waived our dining fee. Despite my disgrunt towards the long waiting time of the dishes, I would like to give credit on the manager (I think his name is Mr Kan?) in terms of how he managed the complaint. Overall, the experience is mixed. With friendly staff at leisure center + Cafe Tutu, good food but unreasonably long waiting time at Coco Joe's, and disappointing housekeeping after the heartwarming performance on the second day. The hardware of the hotel is great (view, pool design, restaurant seating) but our experience was mainly affected by the staff. On this ocassions, I would like to give commendation to the following staff: Rohana, Majid (both from Cafe Tutu), all staff from Leisure Centre (especially the two ladies and two gentleman hosting water polo and volleyball respectively), and Kan from Coco Joe's on complaint management. Please keep up on the good work you already have, and work hard on things that requires improvement:)"

"I love the swimming pool especially at night! And the location is very good that there’s so many restaurants behind the hotel! Everything was perfect:)"

"The breakfast is full of choice but the stay experience was not really good as the front desk told me that your room is at the middle of the floor in the end is the last second room (which need to walk for 2 junctions from the lift) but the hotel location was strategic bear from gaya street"

"I have had the most wonderful stay here. seamless check-in, they upgarded my room to sea view, the staffs were really friendly and accommodating. There were some system upgraded with their tv, however, it gone back to normal in 15 minutes! I feel loved and well taken care of by the staff. the breakfast spread was top notch and meets my standard. My husbands opted for the valet parking and he was so happy! also, I travel with my 3yo son, and they gave free toiletries 🤩. I was so happy and wilould definitely come back and would recommend others to stay here! xx"

"Hotel with soooo good smells, clean and good vibes. Should more night to stay. All the kitchenette was provided to the guest."

"Travelling have always taken a toll on my health. There’s a few staffs worth mentioning for their 5 Stars Services from the Heart and the Professionalism displayed. First and always; Florence the front management, Aida, Arman, Patricia and last but not least Isham the bellhop! They are lovely and wonderful individuals who helped contribute to my creature comforts. Once I had a severe mobility issues and Patricia including Isham assisted me with my meals. Florence and Arman took care of my room. Ensured that it was conducive enough for me. My deepest gratitude."

"Firstly was staying in mountains view but at last decided pay extra 80+ to upgrade to a sea view room. The room is big, but there is some bugs in the room. The tissues is not fully replace, used a few then finish. The water pressure from the celling head is too small! And lastly paid for upgrade to sea view room, it give me a corner room with half blocked by building and only can view the sea half. It is not worth it for me to upgrade to a sea view room."

"⸻ I had a wonderful stay at Citadines Waterfront Kota Kinabalu. The location is excellent – right by the waterfront with easy access to Suria Sabah Mall, local eateries, and Jesselton Point for island hopping. The rooms are modern, clean, and well-maintained, with comfortable beds and all the amenities needed for both short and long stays. The staff are friendly, attentive, and always ready to assist, which made the whole experience even more pleasant. I especially appreciated the rooftop pool area, which offers a relaxing atmosphere and a nice view of the city and sea. Overall, this property is a perfect choice for both business and leisure travelers who want convenience, comfort, and great service in Kota Kinabalu. I would definitely recommend it and look forward to staying here again."

"One of the best resort you can find in Kota Kinabalu. Not in the middle of the centre of tourist attraction, but within reach. Meaning, you'd be able to enjoy more isolated holiday. You can snorkel from the small beach in the resort, there's plenty of fish within distance of the shore. Breakfast spread was great with variety of food, including local and korean food. No repetitions of the main course through out my 3 day stays. You can buy island hopping ticket and ride a boat from Marina (next to the resort), without having to go to Jesselton Point Port. Made purchase through trip.com as it was cheaper than direct booking. hope this review helps!"