Crewe & Harpur, Derby by Marston's Inns

2nd time we’ve stayed here, unbearably hot on the warmest day so far this year as no air con and one fan. This lead to no sleep, obviously the accommodation cannot help the weather. Staff friendly, room a good size and lovely beer garden for drinks after our night out.

Our family met for an annual get together and meal in June. There were 13 of us for the meal and six of us stayed at the venue( others lived locally). We arranged a family meal on Saturday night and the food was awful. Four of us ordered steak and although two asked for medium rare and two asked for medium, they all came the same and were full of gristle. Mine was undoubtedly the worst steak I have ever had. One of the party sent theirs back to the kitchen and it came out the same as before and not medium rare. The waitress was very stressed and we did not want to upset her so decided to make our feelings known to Marston’s who own the pub. One of us ordered a mixed grill which was over cooked and dry and another had lamb which was as bad. The meat was of very poor quality and didn’t feel like it was cooked by a trained chef. Four of us met in the bar at 5.45pm and were asked to get a table in the garden and order our drinks on their app. We did this and the drinks arrived half an hour later. I ordered a drink at 10.15pm and the two staff behind the bar were openly complaining about their working conditions and were unhappy people were still in the pub garden although they didn’t close until 11..00 pm. The following morning we waited half an hour before our breakfast order was taken. The place seems to be very under staffed and they all seem to be unhappy. The family spent well over £1,000 including the rooms and we were all very disappointed. On my return home I received an email to complete a survey regarding our stay. I gave honest feedback mentioning the above points and received back what appeared to be an automated reply saying sorry and they would do better next time! I was unhappy with this so lodged a complaint on Marston’s website which they have never responded to although it asks if you would like to be contacted. Overall this is not a place I would recommend to anyone and Marston’s need to take complaints seriously and not just ignore them.

Worst food I’ve ever experienced in my life. And the beer wasn’t much better. The Pedigree beer was flat and tasted watery. The roast dinner was inedible! We had been on a really long walk so we were starving but still couldn’t manage to eat it. Yorkshire puddings were dry and rock hard, roast potatoes too hard to cut through, gravy very watery and hardly any given. The veggie burger was dry and over cooked. Dont waste your money here

Overall the accommodation is very good, the only criticism I would have is with the food portions. There has been a noticeable reduction in portion size over the past couple of years, which is a real shame as value for money in the restaurant was previously excellent

Lovely spacious room, enjoyed the atmosphere in the pub/ restaurant & breakfast was great. V relaxed time.

Welcome and good value for money Friendly welcome, spacious clean room with a comfortable bed. Food in the bar was okay for a chain pub and the ale well looked after. Will stay here again if in the area