Premier Inn Newcastle (Metro Centre)

Excellent service, clean room, very good breakfast. Very friendly staff. Good parking. Road noise actually fairly minimal.

Stayed here while visiting the local hospital, which was around a 15-minute drive away. The room was clean and located at the back of the hotel, so we barely heard any road noise. Check-in was smooth, and the staff were friendly and helpful. The only downside was some strange noise during the night—it sounded like someone running around on the roof. We were on the top floor, so not sure what it was, but it did go on for a while and made it a bit hard to sleep. Restaurant on site was good value for money, really friend staff and good food. Overall, a convenient and comfortable stay for what we needed.

Stayed here for 3 nights long weekend exploring the North East of England. Hotel is on outskirts (1.5 miles away) of the Metrocentre shopping complex - but there's no real public transport (not even a bus that drops nearby) between the Premier Inn and the shopping centre. So every day had to drive to the Metrocentre, park car and use the train to go into Newcastle. From there you can get tain and/or Metro to other areas nearby Tyneside. Plenty of secure parking onsite and near gas/petrol station just 50m away. Hotel is neglected and tired/dated. Arrived to park car in the morning prior to returning later to check in (use the display inside reception to register your car otherwise an unpleasant and hefty fine will be issued). Upon arrival at reception, the entrance was strewn with litter, dirt and apparently unvacuumed. Just - why? All it would take would be a quick tidy up to make this look presentable and to give a better first impression. Room - good, spacious, clean. On first floor so i used the lift near reception to carry up bags. Be aware that the room above has extremely creaky floorboards. People walking in room above causing huge thudding and noisy activity (not their fault that the flooring is poor). Stopped at bedtime so not a major issue. Wifi - didnt use Premier Inn one - brought my own router and unlimited data card - good signal for Three 4G network from my room Food - breakfast Monday to Saturday is cooked to order and very hot, tasty and fresh. Enjoyed my breakfasts immensely. Sunday was buffet style so expect congealed beans and overbaked eggs. Staff pleasant and welcoming though, so i was quite happy with food. Did not eat there in evenings (bought snacks and salads from nearby Lidl/Aldi). Whilst in Newcastle, I visited Whitley Bay, Tynemouth (both beautiful seaside towns), then Durham for the day (another beautiful university city) and wandered Newcastle with a few good beers thrown in during the daytime. The Premier Inn MetroCentre hotel is set outside of any main area and you'll have to drive/uber to get to the Metrocentre (which does have huge choice of restaurants of all cuisines). Would book nearer to city centre next time.

The quality of the bedroom was poor. The pillows were not clean they were stained and there was only one pillow case for two pillows. The sheet was also ripped. There were bad stains on the chair. The shower was pathetic very low pressure it just dribbled, unable to wash hair in shower. Bathroom was grimy, sink was grim. Can literally hear everything from the other rooms and had to complain about the people above during the night stomping and running around. Breakfast was overpriced and the quality was poor. Bacon mainly fat not crispy, sausage was burnt with little flavour. Best bit was hash brown. The continental breakfast was equally poor, poor selection poor quality products. Coffee out of the machine was nice. Overall this place is ok for staying close to the metro centre but would seriously avoid having the breakfast and a prolonged stay. It really is the low low budget end of the hotel chain. I was really disappointed and it's in serious need of a refurb. The staff were nice

The premier inn business card, for the second consecutive stay, hadn’t authorised even though this was diligently processed after the first instance/issue. On getting to reception and explaining we had followed all instructions, the receptionist - who lacked any empathy or understanding to the situation simply said ‘well you obviously didn’t authorise it’. So there is clearly an issue with our business card if we’re following all instructions correctly, and clearly the reception staff could do with learning some customer service. We will happily take our business elsewhere.

I stayed here with my partner and we had a really nice stay, rooms are very clean and staff are extremely helpful and attentive. It’s set within a great location, close to the A1 and close to the Metro Centre shopping centre. We added breakfast to our stay which I would also recommend.