BOOEIN HOTEL

好的體驗舒適

항상 출장으로 머무르는 곳입니다. 깔끔하고 이동편이 괜찮습니다

To be honest, I felt pretty good when I first moved in. I originally booked a standard twin room, and when I checked in, the guy at the front desk upgraded me to a deluxe twin room for free. But I didn't expect that this would be the beginning of my nightmare all night. I was traveling with my mother, and we returned to the hotel around 8 or 9 pm. I was probably tired and fell asleep quickly, but I was woken up at 3 or 4 in the morning, and found that my mother had also woken up a long time ago. Then I listened again, and there was a vibration and buzzing sound in the room like a bellows. It was simply a demonic sound when I was lying on the bed. I couldn't fall asleep at all. The windows were closed, and I tried to turn off the air conditioner but it didn't work. I called the front desk, and the security guard answered the phone (I found out later) As soon as I explained the situation, he understood it. Without any explanation or comfort, he just told me that there was nothing they could do as the rooms were full. I was so angry that I hung up the phone. Later, I felt more and more upset, so I called again to ask for a solution. As a result, the security guard came up with a pair of earplugs. Not to mention that these earplugs could not block out the vibrating sound at all, the key point was that people were so angry that they had no desire to sleep at all. After that, I called Ctrip customer service. Ctrip customer service comforted us over the phone and promised to communicate with the hotel immediately to deal with it, which made me feel a little relieved. Just like this, we sat in the hotel room until dawn. During this period, no one from the hotel communicated with us about this issue, and we did not receive any comfort or explanation. At 7 o'clock in the morning, after I had breakfast, I went to the front desk and asked to see the hotel manager to discuss this matter. The front desk clerk said that they had already said it, but they were not sure when the hotel managers would come. Later, I repeatedly urged the front desk several times, and then told me that they would arrive at 8:30. When they didn't arrive at 8:40, I had to take my mother out first (in fact, my mother was very tired at this time, because she had an appointment to go to her relatives' house, and it was not good to break the appointment). At about 9:04, I received a call from the hotel manager, saying that we would be exempted from half of the room fee as a solution, and also said that after watching the hotel video, they admitted that their staff handled it incorrectly. I was a guest at my relatives' house at this time, and I also figured out that I was out to play with my mother, not to quarrel, and it would not help to be angry, and I didn't want to continue to entangle, so let it go. Later in the afternoon, I returned to the hotel to check out. The hotel manager said that it was caused by the compressor of a refrigerator or something in the supermarket downstairs, and no customer had mentioned this problem before. In summary, staying in the hotel was very infuriating, and I didn't believe that this was the first time someone complained about this kind of thing. The hotel manager was very nice, but this was handled after the fact. I hope that things can be handled before or during the event in the future. Ctrip customer service was good throughout the process and kept in touch with me. After I agreed to the hotel's solution, they gave me a call and gave me some compensation on behalf of Ctrip, which I didn't expect. I would like to say thank you to the Ctrip customer service who helped me🙏