Birmingham North Moor Hall Hotel, BW Premier Collection

We stayed for one night. Nice room comfy bed, brilliant breakfast. Pool and spa was nice - perfect steam room and sauna. Jacuzzi good. Poolside loungers good clean. No gowns as promised as washing machine out of order . Good showers and hairdryers etc

Good location, nice restaurant with good selection on menu

A Disappointing Visit Spoiled by Wasps and Poor Service We visited Moor Hall Hotel and Spa on the 16th July around 6pm and left feeling let down. From the moment we sat outside, it was impossible to ignore the swarm of wasps gathering near the bar steps. They were clearly attracted to spilt sugary liquid around wasp traps that hadn’t been cleaned up properly. Before our meals even arrived, a wasp flew into my partner’s wine and drowned. When I took the glass to the bar, I was told – quite abruptly – that “company policy” doesn’t allow them to replace drinks if a wasp lands in them. The barman suggested I take the next drink out with a beer mat to cover it. At no point when ordering drinks was I warned about the wasp problem or advised to cover glasses. The food was hit and miss. While the salmon was excellent, the courgette spaghetti portion was tiny and Emma’s non-meat burger was very dry. To make matters worse, no staff came to our table to take a food order, or checked how the meal was and we weren’t told there was no table service – we had to figure this out ourselves. Other guests were clearly frustrated too, with one woman even suggesting to staff that peppermint plants could help repel the wasps. The setting is lovely, but the experience was completely overshadowed by poor service and an obvious pest issue that staff seem unwilling to address. Not the relaxing afternoon we had hoped for.