Hotels near Banstead Station, Sutton

I love to stay with Hybrid Resi. Nice place and the staffs are responsible to all our needs. Good location, convenient transportation! When I come back next time here must be my choice.

Stayed here with family while visiting Chessington theme park. The hotel is located in nice quite part with beautiful views. The staff were brilliant and very helpful. Staff recognised my membership status and explained all benefits. The room had few stains but overall was comfortable. Note the place has no restaurant or anything at walking distance but few local places offer delivery. Breakfast was unfortunately a bit letdown for us 2 days in a row as the hash browns were cold and croissants not warm! Being vegetarian that were the options I went for as didn’t have much choice. Thankfully good coffee machine so had lovely cappuccino. I will however stay again more for the great staff and the location of the hotel.

Exceptionally clean room, very spacious. Appreciated being on the first floor for safety (single female). Breakfast was reasonable and delivered to the room on time. The milk was off but when I informed the front seat it was replaced immediately. No shampoo etc but that’s becoming the norm, in my experience, in budget chain hotels. Good value for money. My only complaint: pillows poor quality and lumpy. Otherwise great, and front desk staff were really good. Would stay again, for the right price.

Arrived today at the hotel at 1500 to check in having booked disabled room plus one other almost three months ago. The receptionist apologised to me and said lift wasn’t working, but an engineer was currently at Rotherhithr and would be there in two hours. As my 89 yo mother uses a wheelchair and we had travelled five hours to get there that was a bit irksome, but I arranged for us to do something else until lift was ready. The said they would call when it was working. At 1800 I had heard nothing so called and was told engineer had four hours to attend and would be there soon. 1900 called again, no engineer and Sharon reiterated the four hour slot and there wasn’t anything she could do. I told her that my my mother wanted her room as she was very tired and she made some calls. She reiterated the four hour rule, I reminded her that at had arrived at the hotel at 1430 and it wasn’t working then either. She chose to be one defensive mentioning I didn’t check in until 1500. That is correct but I was with family there earlier and it had already failed before I checked in. I asked her to make alternative arrangements for us for the night and she said she would try. What that actually transpired was she said there was no hotel nearby with rooms and she couldn’t help and I could have a refund. Hardly helpful, and she didn’t seem to realise the gravity of an 89 year old lady needing a lift to get to a pre booked room and that a refund was not the answer, but good customer service was needed. I asked her to contact her management to arrange something. She tried but to no avail. I called advise her that within ten minutes I had found hotels nearby (and trust me at this point I’m stressed and getting irritated that she seemingly had no intention of helping. She couldn’t have tried hard as the local premier inn had availability (I told her first it was a travelodge but she chose to patronize me that there wasn’t one on the Purley way - and anyway the room was a available. Thatnlast statement is correct but without throwing Ann elderly lady over my shoulders it was inaccessible. I went to the hotel alone to retrieve bags dropped earlier and still she argued that the room was available and that the lift engineer was there! The lift still didn’t work and rather than argue with this woman kept repeating she could do NOTHING And that the room was available I chose instead to deal with another member of staff - retrieved bags to go and collect my mother and stay elsewhere. We will return tomorrow for the remainder of the stay and I will raise in person with the general manager. My family is spending around £1000 at this place for a special event this weekend. Some empathy would have been in order, and there is the issue of breach of contract i intend to raise with the general manager on this occasion. I appreciate things do go wrong but it seems there is no plan to deal with an event such as this. I feel the woman was possibly willi

Stayed here for two nights whilst in London for the King's coronation. Previously lived in the area and never knew the hotel even existed! On bus routes to East Croydon so easy to reach if no car. Free parking too. The hotel has a far east theme and is popular for weddings and in fact there was one taking place when we arrived and their outfits were beautiful. Stunning high class decor around the hotel with amazing glass chandeliers. Our double room was spacious and nicely decorated and we had a very clean bathroom with shower and free toiletries. Breakfast was included in the price which was in the dining room not in a box as some people mentioned! There was cereal and cooked breakfast, croissants, juices and fruit. More than enough! The staff were all very friendly and attentive. Will definitely stay there again when back in London

On arrival there was a new girl on Reception (black girl) and she told me that the room I had reserved was room only and I knew I had booked a b&b rate. Although she was very pleasant she said she was new and needed to check with a more experienced receptionist. A white lady came into the reception area and was telling me that the new girl didn't know how to check was was included in the room rate and started showing her - how to check for this while I was there. This white lady (had a foreign accent) was quite abrupt to me and I thought to myself, maybe if you trained the new girl better, she would be able to check these details. The new girl was apologizing, I said to her its not your fault, you need to get trained better in your role. She was a beautiful young girl and very friendly and tried to help as much as she could. The kettle in my room was not working but was replaced quite quickly. I went to get some milk from the trolley and the Housekeeper (Spanish) screamed at me - your are not allowed to touch the trollies and if you need anything, please contact Reception, I said shall I leave it back then and she said - No its OK!. Had to advice Reception if one, needed their room cleaned. Breakfast was nice except the mushrooms they were too hard and difficult to eat. Staff tend to move trollies and talk to each other when guests are around and they use the guest lift as a service lift. They got in the way at times when I was trying to get out of the hotel, they apologized for getting in my way. Majority of staff were friendly, rooms need updating. On my last day, I was getting some tea at breakfast time in the dining area and when I returned a staff member (Small Indian lady) was clearing away my food and I had only went to get a cup of tea and had not finished my breakfast, I told her I was still having my breakfast. I was annoyed as my room card was still on the table but she never noticed this and was clearing it away. They spray and clean empty tables very close to you as you eat your breakfast which is frustrating as the smell of the cleaning liquid is quite strong, It was my first time staying at this hotel, however in the past I have had coffee/tea there but never stayed before. I would rate is as a 3 star Hotel and not a 4 star Hotel.

The location is not the best. But the room interior is very good and new. The front desk staff is also helpful and stored our luggage for us.

The hotel is in a general location. After 11pm or before 10am, the accessories are basically not available for purchase. It takes about half an hour to walk from the modern subway station and about 8 pounds. The front desk of the hotel is in a bar (also a restaurant). The front desk is as big as a washing machine. It is generally unattended. When you check in, you will say hello to the restaurant waiter. She will call the waiter who is going to check in. The room is not in the restaurant and bar, but in a second floor next door, the waiter is very warm and helps us with our luggage. We stayed at 11 o'clock in the evening and the restaurant closed. When he sent us to the room, he also asked enthusiastically: What if you didn't eat? Google can find restaurants or restaurants, etc., so that we feel warm. The rooms are small, but the basic facilities are there, as well as pots for hot water. The size of the bathroom is acceptable, that is, the washbasin is really too small (pictured), about 15 cm wide and 30 cm long, which is very inconvenient. In summary, the price is expensive and the price is not high.

Outstanding customer services by all staff members who love their jobs and they ensure all the guests are well looked after. Excellent location with walking distance to 2 subway stations and the airport bus stop. Full breakfast provided, a warm and welcoming dining area. Will definitely stay at this hotel again for my next London visit.