Crowne Plaza SURFERS PARADISE by IHG

Title: Disappointing Crowne Plaza Gold Coast Rating: 0.5 stars (out of 5) Check-in Date: December 20, 2025 Room Type: Deluxe Twin Room Detailed Review: As an international chain, the Crowne Plaza hotel experience was far below expectations. The core issues are as follows: Indifferent Service Attitude: The front desk staff were perfunctory during check-in, failing to proactively introduce facilities or offer a welcome amenity. We called multiple times for slippers, but they were never delivered even by the time we checked out, leading to extra waiting time. Outdated Room Facilities: The in-room facilities were extremely old, not worth the price, and some areas posed safety hazards. Poor Facility Maintenance: The air conditioning was very noisy, disturbing sleep at night. The minibar in the guest room had no beverages, and only two bottles of water were provided on the first day; everything else had to be paid for. For such an expensive room, it's unbelievable they skimp on water – I've never encountered this in other cities. Poor Dining Quality: Breakfast variety was monotonous, and the hot food section wasn't warm enough. Staff were slow to clear tables. The overall experience did not match the advertised 'high quality.' We also booked the buffet on the 26th floor, which I highly do not recommend. The food selection was limited, and the seafood was not fresh, all frozen. Additionally, all drinks had to be paid for separately. Inefficient Response: Regarding complaints about room issues, customer service only offered verbal apologies, with no actual resolution or compensation. The brand's promise of 'excellent service' was a hollow one. Summary: From hygiene to service, all aspects fell short of the standards expected from an international brand. The value for money was extremely low. Crowne Plaza will no longer be considered for future hotel choices.

The hotel was absolutely fantastic. The facilities were excellent, and they gave us a high-floor sea-view room (2202) with spacious twin beds. The breakfast was also very generous. Right outside the hotel is a tram stop; it's 50c per ride and only two stops to Surfer's Paradise.

There were cockroaches, a lot of them, crawling all over the walls, and they were huge. When I complained, they wouldn't agree to switch my room. They said they'd just spray some bug killer, and if I wasn't happy, they'd check me out in the middle of the night and kick me out. Their attitude was terrible. After arguing for a long time, they finally said I could apply for a refund through Ctrip and they would approve it. Then they turned around and rejected the refund. Disgusting.