Anonymous User
November 3, 2025
We booked last minute because our flight got some issues. So we just need a place to stay for a night. The room is not as big/ new as it seems on pictures but overall it’s enough. We arrived during midnight and initially they gave us a room on 7/F, the bathroom was full of bugs, all over the ceiling and even on the towels. I get that it’s spring / summer season in Australia and bugs are everywhere but at least try to make it clean for your guests, when we saw the bathroom, it felt like the staff didn’t even try to clean up before giving us the room. So we went down to the reception and asked for another room. They gave us another room on 18/F, which was much better, less bugs but not exactly no bugs on towels at all. We were really tired so we thought we could just make it through the night. The carpet is stained and we even found a juice bottle which seems to be left behind by the last guest…. They sent a staff to the 7/F to take pictures of the bathroom tho, so hopefully they will be more aware and careful with the hygiene in the future.
The hotel location is really good, close to shopping malls and restaurants, bus stop is right downstairs. Just a 10mins walk to the surfers paradise beach.
