Mulyorejo Manyar Sabrangan Hotels

First time in Surabaya . Very very terrible experience at Swiss Belinn hotel .  First night due to my flight delay I check in around 10pm and I get a last room ( in front of the room is emergency exit ) very bad feeling when I step in the room, I feel “something” inside . Request to change but reception inform full house. Midnight my room keep got water sound , flush water sound !  Second morning I request to change room , 8pm finish work bck to hotel told me full ? I’m like ***? I requested to change in the early morning. One round of battle , I manage to change room , the boy told he help me take my luggage from old room, after 10 min , luggage that they sent to me is not belong to me!!!! Where is my baggage? After half an hour, my baggage is back to my room and they told me found it at the other room ??!! I got so many question mark in my mind . 11pm , a boy keep knock my dooor and call Ibu ibu……in the morning , housekeeping come in without knocking the door at 928am ! Thanks god  that moment I’m done changing !  Third night : this is the worst night for me. Been awake by toilet water sound again ! But this time is different , I feel something not right and I’m so scared. I try to ignore , but I feel “someone” sit on the other side of my bed and I feel my blanket is grasp firmly to the left side（I slept at right side ) ! The following is 447 am someone knock my door again !  I on my light and dare not to sleep anymore !  Fourth night : no story as I only back to hotel at 2am , I leave at 6am to airport  Hotel location is really good , breakfast nice too .

Most strategic location, small but finest ever, and all in all excellent guest service, professional customer skills and hospitality, and that's from front- to back-end.

Towels looks a bit dull. Coffee machine can’t use. The shower head stand already broken. We can’t use the shower without holding because always fall down. Unfortunately the house keeping when make up the room didn’t ask the man to fix it instead just propped up the head shower. I think it will continue broken until there are guests who complain. Others are okay, breakfast very satisfactory.

Sangat bagus, tapi petugas yang membawa kartu untuk masuk datangnya sangat telat.

tempatnya bersih seperti hotel cuma wastafel airnya gk keluar tapi aman untuk sowernya bisa hangat dan dingin saran aja di kasih makanan biar yang nginap tdk beli makan di luar

The place is okay, the AC is not cool enough. The service is good......

The room is clean but the dining tools provided by the hotel are not clean, the air conditioner is cold, the check-in process is fast & must deposit first 100rb.Dekat ITS 1km distance. Friendly service.