La Quinta Inn & Suites by Wyndham Sawgrass

Old and worn out facility

Good enough

The place is not clean, mattress was broken in the border, stains on the carpet, in the curtains, tv control sticky, sink has hair, the vent at the bathroom dirty and noise. Overall not a good experience. Positive the front desk employee was nice.

Well the maximum I give any hotel when they charge a deposit that wasn't mentioned on the Wyndham app is a three, when the hotel doesn't offer any services or have anything worthy of a fee. I don't mind paying a deposit if it's made clear when making the reservation and/or if the place is nice or has any type of billable services. I mean I'm a Wyndham Platinum member so if they need more money from me, they know how to find me. I don't understand how a crappy property feels they have the right to hold onto and tie up extra money of mine, on top of what I'm already paying. It's pointless, inconvenient, and asinine. I will say that the exterior and the lobby looked nice. And the most pleasant thing about this hotel was the man who checked us in on Friday and who was working Saturday. He was extremely polite and professional. At no fault of the hotel, they had a lot of chusma coming in and out this weekend and I saw this man handle all the situations very nicely. But the next reason for my review is that there were only two towels in the room for two adults for two nights. I asked the girl at the desk who had an attitude and was dressed very unprofessionally if they switched them after multiple nights, and she said after three nights. I asked her for more, but it's an inconvenience to have to do that and gross that they would think that's acceptable. The next thing is that the room appeared generally clean, but smelled extremely musty to the point of bothering my allergies. Then, for whatever reason the most obnoxious sounding fire alarm l've ever heard went off at 7:00 in the morning. I know each Wyndham property is independently owned and operated, but if they'd like to see how a true five star La Quinta operates, they should check out the one on Outlet Mall in Saint Augustine, FL for advice.

Reserved three nights could only stay one due to the massive amounts of noise that the person at the front desk would not even address the TV does not work won’t even turn on and Internet is spotty., I did go completely out for four hours for no reason the front desk couldn’t even figure it out. I asked to cancel my reservation they refused. I had to pay for all three nights even though I could only handle staying in that place one night I would never stay at La Quinta again, I have truly been shown whet a downgraded Motel 6 can be. With worse customer service.