Sonesta ES Suites Sunnyvale

Very nice

Perfect room friendly front desk

This is a great hotel and I enjoyed my stay very much. The staff was really friendly and helpful. The room was spotlessly clean and very comfortable. I liked the spacious kitchen area for example. It essentially had everything needed for a pleasant extended stay. The breakfast buffet was very extensive. There was even rice available. The hotel grounds are also very pleasant. It is a courtyard setting and there are various places where you can sit outside. Including around the pool, but also in a separate seating area next to the pool for example. Having said that, there are things that I didn't excite me. For example, the $US 7 charge a day for parking. Really?! Another think that took me by surprise is the hefty fee for the laundry. The charge is $US 3 for a one time use of the laundry machine, plus another $US for the drier. So, that is $US 6 as a minimum. You also need to book a slot. That is very unpractical. You don't want to have your schedule dictated by that. In other hotels you just check and if there is no machine available, you come back later. I also think the machines are behind compared to what I've seen in many other extended stay hotels. The Wi-Fi was so so. The speed I measured was about 2 MB/s both for upload and download. I hope this can be improved. Another thing that should be improved is the too short breakfast hours. From 7-9am. Just two hours. I think 6:30-9:30 is more reasonable. Especially since the breakfast capacity is really limited. A couple of times it was packed with people and I ended up eating in my room. These are all things that in my opinion, are not what you would expect from an extended stay hotel. Luckily they are easy to change and improve.

This Hotel is an extended stay type, and everything needed for a great stay is in your room. Cleanliness is everywhere, and it is located in a quiet, safe area. But the biggest asset going is the staff! They are always willing to go beyond the status quo to ensure the complete satisfaction of your experience here. If I may, Brittny A. is always in a great mood, operating in her role and it is indeed a pleasure to run into her. A genuine boost after a full day at the jobsite! I highly recommend this hotel, especially if your stay in the area is an extended one! -Chris I. from Florida

Do Not use this Hotel ! They will take your money and not refund it if youy can not make the reservation. My case involves reservation #: 914-8399-45825 made on 3/23 /2024 for 2 nights., 3/24 & 25. It was cancelled on 3/24. My reservation was made through Hotel Reservations . Com for the Sonesta Es Suites hotel. After 15 days of trying with both vompanies, I can not get a refund . Both blame the other for the problem. Reservation # : 914-8399-458322 3/23/2023 Rollin Roberts 435-828-8794