Sunny Beach Club - Adults Only #YouthfulVibes

On arrival we were greeted by friendly staff and checking in was no problem. As the restaurant was closed we were given a bag with sandwiches and apple etc. The bar was about to close so grabbed a drink. Rooms were spacious and clean although the décor is a bit drab. Plenty of storage space and a free safe also a fridge and a litre of water replenished every day. There was plenty of fresh food and choice, each meal time and I think everyone was all inclusive. The staff all round the hotel were friendly and helpful when needed. The hotel is geared up a much younger client than us at 75, however this did not stop us enjoying our time there. The entertainment was very good during the evenings apart from the animation team who sorry guys was not to good. Daytime the animation team kept those that wanted entertaining with water sports etc well catered for. The English were well out numbered with loud groups of men at times who were on stag weekends but generally well behaved. A previous review mentioned the same music songs going on all day. I cannot say this happened but the music did change at various times throughout the day and got louder as the evening approached. A good point for us at 11pm sharp everything stopped the music, bar closed which was great. The only downsides were the majority of other guests were rude and ill mannered. There were rules about no smoking areas which were totally ignored by guests which should have been enforced. In the end we had a nice relaxing holiday.

Extremely Disappointed – Not Worth the Hype! I’m extremely disappointed by this hotel, especially after reading so many positive reviews that completely misrepresent the reality we experienced. Let me start with the positives: the hotel is beautiful on the inside, the rooms are clean, and the housekeeping is impeccable—no complaints there. The food is average, nothing special, but also nothing terrible. However, the services and overall treatment were absolutely unacceptable. We arrived at 11:00 a.m., knowing this is supposed to be an all-inclusive hotel for which you pay the full price. I completely understand that check-in is at 2:30 p.m. and that the rooms might not be ready until then. But the issue is that we were not even given our all-inclusive wristbands until 2:30 p.m., meaning we were not allowed to eat or drink unless we paid extra. This is outrageous for an all-inclusive hotel! Having worked in the hospitality industry in Egypt and being familiar with how proper all-inclusive hotels operate, I can honestly say this policy is unacceptable. What shocked me even more is that while we were left without food or water under the sun, other guests—especially those speaking Bulgarian, Russian, Ukrainian, or languages from the Balkan region—were given their wristbands or even their rooms right away at 11:00 a.m. This felt like clear discrimination based on nationality or language. Absolutely disgraceful. The second major issue: towel service. You have to pay a €10 deposit per person to get a towel, something that was not mentioned anywhere before booking. And to make things worse, you can’t pay by card—only in cash! This creates additional fees and inconvenience. After waiting over 30 minutes at a crowded reception with only one person working, I finally received the towel cards, only to be told I had to collect them from the guard. I went to the guard, and he told me he wouldn’t be working again for another three hours. Ridiculous! Honestly, I spent more time dealing with reception than enjoying the sun on my holiday. Avoid this hotel at all costs if you don’t want to waste your time, energy, and money. I’m someone who is generally very respectful, patient, and understanding—but this experience pushed all my limits. If even someone like me had such a hard time, I can only imagine how frustrating it would be for others.

Dirty bedsheets, and added cost for everything! Does not change bedsheets during our stay, and are unsure if ours where changed before our stay!!? Make-up on one pillow sheet… Half of the staff doesn’t understand english and are rude and unfriendly. On check out day, there is no showers or towels to take a shower before you leave for the airport. No security in the luggage storage room, so someone went through our stuff. Really dissapointed at the end of our vacation.

Currently waiting in the lobby for the transfer back to the airport after having a week at Sunny Beach Club, I was cautious about booking after the reviews I’d read but everyone has a different experience so I booked anyway. Here’s my honest review - good and bad bits- Good: The location is great, a stone’s throw from a beautiful sandy beach and central to both Sunny Beach ***** and the historic and picturesque Nessebar. The pool area, 2 large pools and plenty of sunbeds, no reserving with towels needed, some offer shade at various parts of the day, We were all inclusive, arrived at 10pm and there were sandwiches, fruit and drinks in bags for us. The staff are nice, friendly and pleasant. The two animation guys were very sweet too. The food from the all inclusive was nice, plenty of variation and we enjoyed everything we chose (a range of dishes from around the world). The room was nothing to rave about, clean and comfortable with air conditioning. Bad: I think disappointing more than anything- Air conditioning in the room a godsend, but on a 20 min timer, so during some very hot nights, you woke to restart the system. All inclusive drinks are limited and weak - we drank plenty of cocktails during the day and as a self confessed lightweight, they didn’t touch me. When I say cocktails- there were 4, one of which was a gin and tonic - not really a cocktail! Towels for the pool are provided for a charge - totally understandable however they insist on cash, now we have 40Lv left and will be taking it home with us! I’ve stayed at many AI resorts and never before have I been told at checkout that they must cut off my wristband as food/drink are no longer all inclusive (very disappointing as on the day of arrival we arrived late and therefore have a late flight back). We did mention in the hotel rules it states lunch is included and a voucher is provided, and only then were these issued to us. We did identify a number of guests had invited guests into the hotel and were providing them with food and drink from the all inclusive- I do feel this should be better policed, especially as we were told we would have to pay for drinks on our last day, a little hypocritical and unfair. The evening entertainment starts at 7.30/7.45, (entertaining singers/magicians/traditional Bulgarian dancing), once this ends the DJ comes on, mostly really good music but on occasion not pitched at the right age bracket for the guests, this cuts off bang on 11pm. All in all, it’s worth staying here if all those things don’t bother you… it’s a nice hotel in a good spot.

I’ve been staying here for 11 days now, and from day one the pool area has played the exact same short playlist of about 10 songs — on repeat, all day. After a few days, it’s not just annoying — it becomes genuinely frustrating. I politely asked several times if the music could be varied — via email, directly at the front desk, and even spoke to staff at the pool. Other guests noticed it too. Absolutely nothing changed. It seems management is either absent or simply doesn’t care to listen to guest feedback. That’s a shame, because this hotel has potential. But if even the most basic request is ignored, it says a lot about how poorly this place is run. Changing the music shouldn’t be difficult — it’s a small effort that shows respect to your guests. And that’s not even mentioning the rest of the hotel, which is nowhere near four-star quality. Advice to management: listen to your guests. Poor leadership ruins a good location.

Just returned from 11 nights at this amazing hotel. Truthfully I was a bit sceptical after reading some reviews, but any worries were unfounded. True, there are a lot of young guests, but there are a fair amount of middle age and older too. The rooms are very spacious, as well as the bathrooms, very comfortable, with cleaning and towel change done every day. Maybe some pictures/artwork in the walls would be beneficial. The public areas are massive, and again spotlessly clean. Food was of excellent quality, - breakfast, lunch, snacks & dinner, with an amazing choice - hot and cold. Pool areas are again kept very clean. Music is played all day, but at a low level, only pumped up at around 8p.m, when the evening entertainment eg saxophonist, singer, Bulgarian dancers are finished. I must compliment all the staff, every one extremely pleasant. Restaurant staff are somewhat quieter. Dani, Alex, Tsvet, illyon in the bar provide excellent service (and the others too) Front of house staff Velizer, Elif and the rest go out of their way to be helpful. The hotel is ideally situated for the beach - 5 minute walk, Flower Street - 2 Lev by bus. Old town of Nessebar - idyllic - 30 minute walk or 2 Lev by bus, a must see is the underground Eco cocktail bar, complete with turtles, Burgas 45 minutes, approx 8.50 Lev by bus. All in all this hotel deserves a MUCH HIGHER RATING.