Guest User
October 17, 2024
We were moved into this hotel at late notice and it was the worst possible move. When we arrived we were presented with a brown paper bag that contained some stale bread, some salami and some bottled water, the food was inedible! We checked into our room and went straight to bed after a long delay. We went to breakfast on first morning and the food on display was off the worst quality I could imagine, I ate porridge for the entire holiday! Lunch and Dinner were no better, tough cold meat (mostly pork) so tasteless that we ate out every night which considering we were all inclusive we weren't expecting to do. The surrounding area was derelict, most either closed for season or closed for a long time! I have mobility issues so to be so far away from the resort centre made us feel very isolated. There was supposed to be a shuttle bus from the hotel that could take us to Sunny Beach but we were advised this had stopped the week before we arrived so we had to pay for private taxis too and from the centre twice daily. The pool was dirty and in the time we were there I didn't see it cleaned properly, I could see dirt on pool floor from the balcony. To make things worse, after a few days the hotel then started collecting the sunbeds and the parasols to be stored away! I understand we visited towards the end of the season but this hotel was in no state to receive guests. The staff were mostly unfriendly and unhelpful, one told us they were having a party as soon as us and the other current guests left. There was absolutely no night time entertainment and very little daytime, felt sorry for the couple of kids that were there. On the last night we were actually denied shorts from the bar (the staff appeared to be saving it for their end of season party). Small shout out to Sabina the cleaner who cleaned our room daily and kept us in clean towels, bed made etc. In summary, the standards at this hotel are way below anything I have experienced. How they are claiming it is 4 star I cannot understand, I would not return here if it was free!