iHotel Sunny Beach

The hotel was fantastic. Excellent food, everywhere clean and smiling staff. Lots of nice animation programs during the day, entertainment programs in the evening and entertainment for children - face painting, mini disco... Everyone found something for themselves. We will definitely recommend further and hope to have the opportunity to visit this place again and show another family member on the way.

Don't get me wrong the accommodation is nice area is great. The food in comparison to some other AI is OK. The drinks on the other hand are appalling. The lager is served in miniature plastic cups or small glasses and is a measly 3%. There is no choice of spirits, local or international. They offer a few IHOTEL special cocktails that are disgusting but you can opt for what you usually get offered AI lsewhee at a premium cost. Malibu for example is an extra 6 lev with not even a local alternative. I'm not big drinker but really disappointed with the choice on offer. It is my first time in Bulgaria, but personally I don't believe the staff are as attentive as many other countries I have visited previously. I am hoping it gets better as the week progresses, fingers crossed.

Overall happy, good food, good service, great location, could be a better access for a baby stroller to family room but not a big issue. Staff is helpfull. Facilities good. Entertainment program is good. Very close to sea, markets, main street.

Overall the hotel is clean and as you would expect for all inclusive. If you want a lively environment then this hotel is well placed being 200m from the beach and the promenade leading to the really busy area! The pool area is nice with 3 different level pools and two medium water slides and small one for toddlers, and plenty of sunbeds (but be aware, the usual sunbed reservation crew are in operation!) Although 'samey' the food is varied with a good selection for breakfast, lunch and dinner. Can get a bit boring but it's always the same trying to please this many people. The restaurant staff are always making sure it's clean, tidy and ready for the next guest. There's plenty of places to eat out. The drinks, menu for All Inclusive is very poor. The beer is like fizzy water and most nights I popped to the local supermarket where you can get a decent 5% lager for 1.80L (about 80p!). The spirits selection is also limited. We was quite surprised having had an alternative to everything in previous TUI hotels. The cleaners do not replace the bedding, just make the beds, and even though we asked for it to be swept, this didn't seem to be the case as we came in to find the floor still quite dirty. The hotel in general is constantly being cleaned and mopped though to a good standard The hotels website had a video advertising a section on the beach with iHotel umbrellas and sun loungers, but this is NOT the case and even the TUI Rep had no idea why this wasnt updated.. You have to pay for use of those on the beach. Overall the staff here are friendly and helpful but there are some here who almost seem put out by your request for a drink!!! I'd heard nothing but good things about Bulgaria and how friendly they are, but some of the staff here are downright miserable! Animation staff are brilliant! One of the positive things about the hotel because they seem to remember everyone's name which makes things feel personal, and they are constantly working to get people involved in the activities. Well done to them! (Some hotel staff should take note!) I would not be rushing back to iHotel, but to be fair, we never usually return to the same place anyway.

A first class hotel. Should be a Five star. Fantastic entertainment, delicious food, really attentive staff. For what we paid to come at the start of May, it was absolutely brilliant value. They have staff cleaning the hotel 24/7 and even wait outside your room to clean it no matter the time you get up. Which for us has been later and later! I will be booking my next trip very soon. Cannot beat it for a relaxing time away. It is really close to the centre of Sunny Beach. There are loads of stalls and pubs nearby. Two minutes from one of the cleanest beaches I have ever seen and ten minutes on a bus to the historic town Nessebar.

Our first time in Bulgaria and we will definitely be back, and to this hotel too. IHotel met all our needs. Room spacious and contemporary. Bed huge and comfortable. Staff friendly, attentive and efficient. Plenty of sunbeds and though the pools would benefit from repainting they served their purpose well. Food was plentiful and varied though some could be a little cool at times - warm plates would solve a lot of this problem!