Barcelo Royal Beach Hotel

We recently endured a 10-night stay at the Barceló Sunny Beach, and frankly, it was a significant disappointment, especially considering its supposed 5-star rating. Having stayed at Barceló hotels before, this one was by far the worst we had ever encountered. It truly felt like a case of you absolutely do NOT get what you pay for, as the standard fell far short of our expectations. Jet2, you should seriously reconsider having this hotel in your portfolio. Our room was a major letdown. It was outdated, with damaged furniture and torn curtains. The air conditioning was completely ineffective, making the room uncomfortably warm. The shower was dismal, providing a very poor experience. To make matters worse, the beds were incredibly uncomfortable, leading to restless nights. A significant concern for us was the non-functional safe. After complaining five times, we were relieved to find that after three days, it was finally fixed. While we were glad to no longer have to carry our valuables—cash, phones, iPads, and passports—with us everywhere, it was an unnecessary worry and inconvenience for the first few days of our holiday. Beyond our room, the hotel in general left much to be desired. The lifts worked sporadically, often leading to long waits or the need to use stairs. The staff were consistently miserable, and the overall cleanliness of the hotel was questionable. It was also incredibly frustrating to see various "Section Managers" seemingly more interested in chatting and vaping than in ensuring the smooth operation and guest satisfaction of their areas. The hotel also had a bizarre and utterly inconvenient policy regarding water. We were not allowed to fill our own water bottles directly from the water dispensers. Instead, we had to use the tiny plastic cups they provided, stand at the fountain, fill a cup, pour it into our bottle, and then repeat this tedious process until our bottle was full. It was absolute madness and incredibly wasteful! And despite an alleged daily cleaning schedule, our room was not cleaned for five days. This meant no linen changes, no fresh towels, and no emptied bins. We even saw cleaners in the corridor, but they bypassed our room. We diligently placed the "clean" sign on our door for the last three days, yet nothing happened. We even had to ask for toilet roll because we had run out! We ended up having to go to reception with all our rubbish, dirty towels, and used bed linen, which was simply unacceptable. The reception staff seemed hopeless, with limited understanding of languages other than Eastern European, making communication challenging. The bar staff were equally miserable, contributing to a generally unwelcoming atmosphere. As for the food, it was shockingly bad. There was a complete lack of variety, and despite our appreciation for many different cuisines, the offerings were truly awful. It was a challenge for our entire stay. While we were determined to make the most of a bad situation and enjoy our holida

A fantastic family holiday. First time to Bulgaria and Sunny Beach but the whole experience was above my expectations. The next comment is from someone who normally shys away from interaction with other guests! The animation team were just fantastic, Gabi, Hris, Ali, Krisi and Lubo take a bow as requested by Royalty. They were always in great form and helped bridge the gap between holiday makers from different nationalities encouraging interaction in all the activities and through this many friendships were made xx. The hotel itself is one street back from the beach which is a few minutes walk and easy to access. It has one of the largest pools in the area where the sun is shining on it all day. The room we stayed in deluxe pool/sea view was huge and met our expectations and more. WIFI throughout the hotel/pools etc was strong enough and never an issue.

We had a wonderful experience. We travelled as a very large family party. Majority of staff were very accommadating. Some staff members couldn't get drinks correct and gave you what they thought you were asking for. A lot of stock wasted because of this. We were there for 14 nights. The food was nice but a little repetitive. Nearly always cold. A microwave was provided, but 1 per 100's of guests is not good. More training is required on how to use the equipment properly. Bain marie was on, but no heat lamps from the gantry above. Our favourite part of the holiday was your animation team. Gabi and her team were very attentitive to all the guest old and young, everyone was included. Would definitely stay again.

This hotel is only for family. 3 pools all very noisy. Electronic (very loud) "music" emanating from 2 sometimes 3 areas trying seemingly to compete. When i asked why I got a shrug of the shoulders and was told they were playing water polo? Extra music for people to play by? Unfortunately from start to finish this hotel was a let down. If you were not up before 7.30am forget about a sunbed. One day the lifeguard removed some overstayed towels to allow another couple to use them. Original users turned up argument ensued lifeguard left them to it. Rooms very dated looked dirty because of terrible decor. Cleaners did their best. Food looked great but 90% cold ( there was a microwave) . Do not go to this hotel for a relaxing holiday. First time in Bulgaria not a great experience. Not the hotels fault but Sunny Beach is like Blackpool but with more shops/stalls and people.

We had a wonderful stay at the hotel! The food was absolutely delicious, with a wide variety of options to suit every taste. What really stood out was the entertainment for kids—engaging, fun, and well-organized, which gave us parents some time to truly relax. The staff was friendly and helpful, and the atmosphere throughout the hotel was warm and welcoming. Our room was clean and comfortable, and the facilities were perfect for a family vacation. Overall, we had a really nice time and would definitely recommend this place to other families looking for a relaxing and enjoyable getaway.

The Royal beach is a great family resort we went for our honeymoon but took our 2 children there is plenty to do around sunny beach there are busy areas and quiet areas don’t miss out on a trip to Nessebar it’s a must . The Hotel has a huge pool area plenty of beds the entertainment staff are amazing the reception staff are very helpful the rooms are large we definitely had enough room for the 4 of us the only minus I could possibly give is the restaurant food needs to be warmer although there is a lot to choose from I would like to give a shout out to our pool buddies Dave & Lisa who made our stay even nicer I promise you this hotel is fabulous