Melia Sunny Beach All Inclusive

We have just got back from melia hotel and must say what a fantastic hotel this is not a **** but more like a ***** the food the staff the cleanliness was first class went for two weeks but next time going for 1 month weather was very good for September

Stayed at this hotel from the 15th until the 22nd September arriving at 11.45 pm by the time we had checked in it was gone 12 midnight checked in told we were on the fifth floor nothing as a drink or anything to eat as everything was shut which was shocking so got to our room with was a double room two guests in each nice view from the large balcony but on the third day my wife went to bed and woke up in the morning to 21 bites which we believe were from bed bugs went to report it to reception and they said to check at the health clinic who wanted to get payed to check so we left the changed the bedding that day but nothing Else was don’t the cleaning of the rooms in non existent the give clean towels and part make the bed the floors were never cleaned or the bath rooms in each room pools were nice but the sunbeds are rammed together with no room floors around the pools dirty food was good especially the snack bar some parts of the hotel needs upgrading the staff were sometimes rude and never happy we even seen two workers getting separated after an argument putting one of them in where the served the ice cream to stop the other worker getting to him we spoke to the guest relations lady about the issue with no food given or drinks when we checked in and the smoking around the pools she she we should of had something and said people were not to smoke yet the next day we seen her talking to a guest who was smoking by the pool entertainment was shocking we only seen one singer all the time we were there the security guards on the gates make the Chelsea pensioners look young overall the experience we had was not very good at all and will not be back good points are the pool and food and snack bar bad points the drinks and unfriendly staff and the shocking house keeping we had our room was 3534

Yes the hotel was as advertised The place it’s self was a let down I found the locals rude and would help themselves to your change it was unclean and over priced they will find it hard to compete next year . One hi street currency change ambassador decided to rip us off for 50 lev if we had not counted it we of lost our money. Very sad considering we holiday makers probably proved the wages I have attached the location of this moody )-ucker

We went to Sunny Beach for the first time. What a lovely hotel. Negatives Staff work long hours I understand but need to smile more and be a little bit more helpful. We went to the Spa for a Turkish Bath the lady on the reception can’t remember her Name but starts with L is in the wrong job. She came across so rude and very un helpful. We weren’t offered a towel card when we checked in, you had to ask. You need to offer this when checking in. The beach hut where you can get drinks etc needs a facelift it’s not what AJ expected, it looked better on photos but not in person. Positives The rooms were beautiful and look like they had just had a face lift. We were on floor 9 with pool and see view. The bathroom was massive and it was so clean. The meals, there was a lot of choice too saying how many they cater for. I think the key to your room is on your wrist band this is such a good idea. WELL DONE it was such genius idea, saved me from searching my bag for the key. Sunbed you were told not to reserve but this was ignored, there was plenty to go round so it wasn’t a problem for us. I would go again and thank you for a lovely holiday!

Had a fantastic holiday at the Melia. Gorgeous hotel can't fault it one little bit. Everything was top notch in my opinion. Location great close to beach, shops and bars! Room clean and spacious! Food excellent and so much choice! Staff very helpful and super efficient! Pool lovely and plenty sun loungers to go round! Adult and kids entertainment very enjoyable! Would recommend this hotel to family and friends.

Myself and my wife have been holidaying at this hotel for 10yrs from when it was Iberostar and now Melia the service has always been excellent rooms a very high standard and a very good standard of cleanliness but we were both very sad to see Peter who we both thought was a fantastic addition to the Melia Hotel team had been removed from the hotel even though he was a great favourite to many of the hotel customers and many of them would like to see the management reconsider their decision