AA Sunderland City South

Absolute dump - dirty, dated and run down. Communication from host horrendous! Took a damage deposit from the party - even though we took pictures before and after stay to verify no damage the host still REFUSES to reply to me to arrange the refund! Avoid at all costs - check this host doesn’t have other apartments close by and avoid them too! No way to run a holiday let! 1/10 at best.

TLDR 🚨 Tried to cancel our booking a week before and blackmailed us into paying more to keep it 🚨 No contact number just a mobile that goes to voicemail 🚨 No cancellation policy Booked a stay here several months ago We’re due to stay there 6 days from now They called telling us they’d have to cancel our booking unless we paid them £400 more Our room was been relisted on *********** before they had even officially cancelled it They have no cancellation policy therefore they are breaking the law by cancelling our room Even when *********** intervened they refused to accommodate us We are now 6 days out and struggling to find a suitable hotel as most of them are sold out I am absolutely disgusted at these people, they should be ashamed of themselves messing with peoples lives for profit AVOID AVOID AVOID

The apartment was dangerous There was water coming through the ceiling in the living room. 60cm long. The celing looked like it was going to collapse. You could see there had been previous leaks on the ceiling. The celing was in hazardous condition. There was also an open electric plug socket. It took 15 hours for the staff to find a solution that was unsuitable. Had to check out days early and no refund issue On the day you arrive they will they ask you to transfer £300 deposit directly into the bank they do not allow you to pay by credit or bank card which means you are not covered by your bank. It took an extremely long time and repeated messages to receive the deposit back. The hotel may seem a fair price, the uncertainty of not receiving your deposit back could make it very expensive its dangerous and not worth the hassle. Communication was non-existent. Will most definitely be reporting the hotel to trading standards.