The Palace of the Lost City at Sun City Resort Guest Reviews
4.2/5
Very Good
53 review
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Verified reviews
Location4.2
Amenities4.2
Service4.1
Cleanliness4.1
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All reviews(53)
Positive reviews(6)
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Negative reviews(1)
Guest User
Luxury Twin Room Non smoking
Stayed in May 2024
Couples
1 review
4.0/5
Very Good
Posted on May 15, 2024
Booked a room for my wife and I , confirmation was for 1 person only hence i had to pay for breakfast -
Jacquie Hawthorne
Superior Luxury Pool Facing Room
Stayed in Jan 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 16, 2024
We had an amazing stay at the Palace! The room was fabulous, as were the food and cocktails! Would defintiely stay again!
Panozzo
Luxury Twin Room Non smoking
Stayed in Apr 2023
Business travelers
34 review
1.0/5
Posted on Apr 13, 2023
All really good, best trained staff really gentle in super locations with surrounding true spring green. Really really Afrikaans atmosphere. All type of amenities in faboulous locations. Not too far from Pretoria and other important game parkBest safari games with wails nature all around with special ur monuments and pints with tradinotial Africa history. Paradise.I really hope in coming back soon for very long stay. In the past wash locations for many important movies because no anywhere else can be possible to find such lost city atmosphere and senario. Easy to reach in less of 3 hours drive from Johannesburg Tambo Airport
6/8
Zanie.
Luxury Twin Room Non smoking
Stayed in Jan 2023
Other
14 review
5.0/5
Outstanding
Posted on Feb 2, 2023
Receptionists and porters were friendly and welcoming. Great hotel, definitely booking again in the near future.
Anonymous User
Superior Luxury Room Non smoking
Stayed in Jan 2023
Family
3 review
5.0/5
Outstanding
Posted on Jan 5, 2023
The Palace is perfect for a family vacation. The service provided by the staff was great and everyone was smiling and eager to help. Our rooms were clean with snacks and drinks provided. The only thing missing was a toothbrush and toothpaste in their bathroom. The buffet breakfast at the Palace is a good variety and the service during breakfast was amazing. Staying at the palace is an easy walk to all activities Sun City provides and there are always shuttle buses to take you back to where you need to be. I would recommend staying over rather than a day visit to be able to fully explore and have a good nights rest.
Kennymimi
Superior Luxury Pool Facing Room Non smoking
Stayed in Sep 2022
Business travelers
1 review
4.0/5
Very Good
Posted on Sep 25, 2022
advantage:
The overall architecture and garden view of the hotel are great, the swimming pool and restaurant are great
The room has welcome wine and snacks, and the room is facing the swimming pool to take pictures nice
The service of the staff is very good, which is praised.
shortcoming:
Room: I booked a king-size bed of 51 square meters in the online reservation, but the room arranged by the hotel is not like this at all. The room is not big and the bed is small. If you have booked on trips, you'd better confirm that the travel agency agent booked the room you want. Then the mattress collapsed and I slept very tired. Can hear the noise all night don't know what machine in the hotel is causing it.
Bathroom: toilet and shower The bathtub is very small, the hot and cold water is not well adjusted, and the bathrobe is too old.
Restaurant: Buffet in the morning and in the evening. There are not many things to accept in the morning. You can sit outside and face the swimming pool to feed the birds. They like to eat grapes. The quality of the buffet at night is very poor and it is not recommended to eat. You can go to the grill room next to you to eat, remember to make an appointment, that location is great for taking pictures, bonfire + dinner.
Travel: The hotel has a fixed number of buses to pick you up to the area you want to go to the resort. If you drive by yourself, you can only park your car at the hotel. There is basically no parking space outside and you cannot drive in the park by yourself.
Summary: If you come to Sun City, South Africa, this hotel is worth staying, and it is worthy of the 5-star feeling. But don't be too demanding about the food. The overall score is 7.8, which is one of the must-see items when you come to South Africa.