Premier Inn Sunbury (Kempton Park)

This hotel has to be now by far the worst in the Premier chain. I really don’t understand that it used to be the best hotel. Me and my family had been staying there for years sometimes twice a year. However, it has gone so far downhill that Premier Inn should really just sell the hotel. It is such a shame to see what’s happened to this hotel. There is barely any staff now we were there three nights this time me and my family and even the coffee machine in the restaurant wasn’t working. You had to use little Nescafe sachets which was absolutely disgusting. If you want your room cleaning you have to ask, I never saw any housekeeping staff whatsoever for the whole three days that I was there. You get one hand towel, and a medium towel in your bathroom now? My brother’s room sleeps three people, and even he only got one hand towel and one medium towel? Where is the logic in this and don’t give me eco friendly nonsense .

We have used Premier inn at Sunbury many times for Business - It's a long trip from Yorkshire but I must admit that this particular Premier Inn ticks all the best points for a weary couple of travellers. It is always a pleasure to stay at this Hotel.

Our stay at this Premier Inn reflected our past experiences with this budget chain. Firstly we did find the staff to be helpful, friendly and amenable. However, on entering our designated room we found that the television was virtually hanging off the wall and didn't work. We immediately asked for a different room and this was done without any problem. Our impression was that the structure of the building could have done with some attention. Only 1 of the 3 lifts was working. It is an 8 floor building and it was worrying to think about what would happen if the third lift broke down. Also when looking at the building from outside we did wonder if the windows had ever been cleaned. This created a very poor impression.

Poor staff, poor food at breakfast, small and expensive car park, room was dirty and mouldy. I will never book here again.

Good place to stay if your going to thorpe park 10min down the road. The place is clean staff are friendly and helpful......