Barbara M
August 24, 2024
My room at the lodge was nice enough. The bed was comfortable, the kitchenette worked well, the shower was good, although there was someone else’s hair in the shower. The biggest problem was the floors were very dirty. I went downstairs and spoke to the desk employee about the problem. She apologized and offered to move me to another room. I was there working on a challenging project and needed a quiet room, I was already settled in for my five day stay, so I did not want to move. I asked if she could adjust my bill to compensate, and the answer was a flat no. I also pointed out a significant safety issue in the room, which she said they could do nothing about. If you happen to stay in room 211, watch out for the brickwork below the fireplace. It’s a significant tripping hazard, and it lies between the bathroom and the bed. So, although the room is comfortable, and I was able to get my work done, it was not clean, and it seems they are not interested in trying to make things better if there are issues.