Jl. Lembong No.19, Braga, Kec. Sumur Bandung, Braga, Sumur Bandung, Bandung City, West Java, 40111, IndonesiaView Hotel Details
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Crowne Plaza Bandung, an IHG Hotel Guest Reviews
4.6/5
Great
146 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(146)
Positive reviews(146)
Reviews with photos/video(29)
Awesome stay(39)
Friendly owner(36)
Awesome rooms(28)
Delicious breakfast(24)
Clean and tidy(23)
Great location(17)
Nelson Berger
Deluxe Twin Room-Non-Smoking
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 20, 2024
A very good location . Walking distance to Braga street and near Bandung Train station . Bed is comfortable and the breakfast buffet is fantastic !
One thing to note about the swimming pool is cold as it is not a heated pool.
Over all stay is pleasant and especially the staffs are so attentive , knowledgeable and friendly. Especially the male staff who did the check in for me. Canβt remember his name. Thank you so much.
Response from Property: Dear Nelson Berger,Thank you for taking the time to pen your review and share your feedback on your stay experience with the Crowne Plaza Bandung.We are extremely heartened to read that you have enjoyed your time at our hotel. Our staff are all dedicated to providing memorable experiences for our guests, and we are glad you have experienced the true hospitality we are known for. Once again, thank you for giving us your kind words of encouragement, and we hope to welcome you again soon. Yours sincerely,Simon SooGeneral Manager
Shah
1 Queen Bed Standard
Stayed in Jun 2024
Couples
5 review
5.0/5
Outstanding
Posted on Aug 14, 2024
Exceptional stay at Crowne Plaza Bandungβgreat location, comfortable rooms, friendly staff, and excellent amenities. Highly recommended!
Response from Property: Dear Shah,Thank you for taking the time to share about your experience with Crowne Plaza Bandung.It is an utmost pleasure to hear that our guest was satisfied with our facilities and services. Your kind words about our comfortable bedroom and excellent amenities are highly appreciated. We are also delighted to know that you had exceptional stay at our hotel. Our greatest reward is that you recommended our hotel to your friends and family.Hence, we are thankful for these kind words from you. We look forward to having you back at Crowne Plaza Bandung on your next visit to Bandung City.Warmest regards,Simon SooGeneral Manager
TALAL
Deluxe Room
Stayed in Nov 2024
Solo travelers
52 review
4.7/5
Amazing
Posted on Dec 18, 2024
As five star stander hotel , it looks Tidy and organized
Clean and good service, high Security .
The location in the city-centre , which means high traffic and noise at night , Clean wide room and comfortable bed , the breakfast Variety for options
And taste. The staff friendly and good hospitality.
Response from Property: Dear Talal,We are incredibly grateful that you took the time to tell us about your experience at Crowne Plaza Bandung. Please know that your feedback is extremely valuable to us and helps us to improve our products and services. Our staff were very pleased and greatly motivated by your kind words. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Simon SooGeneral Manager
Anton_Hart
2 Single Beds Premium Lounge Access
Stayed in May 2024
Family
19 review
5.0/5
Outstanding
Posted on Jun 2, 2024
First time visit thisa hotel.
The staffs are very friendly. The receptionist Satria explained me very clear and hospitable. First image is very welcome to this hotel. The facilities are very good. Although they are not a new hotel but well maintained.
The gym equipments also good.
Some problems related to the dinner quality, it was the satay maranggi menu. It was very bad hardness for 5 stars hotel standard. Need to be improved or take down the menu if it is not the favourite menu.
The other thing was the room insulation. What a very annoying when motor bike sound can be heard inside the room until midnight.
Response from Property: Dear AntonHart,Thank you for choosing Crowne Plaza Bandung as your place to stay in Bandung city and writing this review.It is most unfortunate that you experienced an unpleasant moment during your visit. We strive to continuously improve our services and quality to meet our guests' satisfaction; our valuable guests' reviews are always highly appreciated.We are also grateful for your kind words about the friendly service of our staff Satria. Thank you again for choosing our hotel. We would be pleased to welcome you back during your next visit to Bandung.Sincerely,Simon SooGeneral Manager
Guest User
2 Twin Beds Standard Shower - Non-Smoking
Stayed in Oct 2024
Couples
3 review
4.7/5
Amazing
Posted on Nov 27, 2024
Great location , very friendly and helpful staff. Breakfast spread extensive and caters to all tastes .
Response from Property: Dear valued guest,We are incredibly grateful that you took the time to tell us about your experience at Crowne Plaza Bandung. Please know that your feedback is extremely valuable to us and helps us to improve our products and services. Our staff were very pleased and greatly motivated by your kind words. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Simon SooGeneral Manager
JP33
1 Queen Bed Standard
Stayed in Apr 2024
Travel with friends
49 review
4.7/5
Amazing
Posted on May 26, 2024
Hotel is at the central of Bandung. Everything is good. But is a main road. In the night, your sleep will be disturbed by the sound of the traffic.
If you want to go Dago and Lembang, this hotel location is far, at least 1 hour from hotel because Bandung is always heavy traffic during long weekends.
Response from Property: Dear JP33,We are incredibly grateful that you took the time to tell us about your experience at Crowne Plaza Bandung. Please know that your feedback is extremely valuable to us and helps us to improve our products and services. Our staff were very pleased and greatly motivated by your kind words. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Simon SooGeneral Manager
Hairol
Deluxe Twin Room-Non-Smoking
Stayed in Oct 2024
Solo travelers
7 review
4.0/5
Very Good
Posted on Nov 4, 2024
Nice hotel with great service. Staffs were great and helpful. Breakfast spread was nice with lots of choice. Near Braga walk, around 10min walk
Response from Property: Dear Hairol,Thank you for taking the time to rate your recent stay experience with the Crowne Plaza Bandung. We are thrilled to hear that you had a great stay and enjoyed all aspects of our hotel facilities and services. It made our day!We also hope you had a good time in Bandung and look forward to welcoming you back soon.Kind regards,Simon SooGeneral Manager
Anonymous User
1 Queen Premium Lounge Access
Stayed in Sep 2024
Family
5 review
5.0/5
Outstanding
Posted on Nov 29, 2024
Great location, kids friendly. Great service and polite staff. Breakfast are full of varieties. The rooms are clean and neat.
Response from Property: Dear valued guest,We very much appreciate your comments regarding your stay at the Crowne Plaza Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure this feedback will encourage them as we strive to continuously improve the quality of our products and services. Thank you again for sharing your experience, and we hope to be of service to you again in the future.Kind Regards,Simon SooGeneral Manager
JOY_LJ
1 Queen Standard Accessible Low Floor
Stayed in Feb 2024
Business travelers
42 review
5.0/5
Outstanding
Posted on Mar 26, 2024
Very Nice Hotel in Bandungπ very good service, the room is really very clean and tidy. breakfast is also very good and have many choices. If come next time, I'll choose this hotel again.
Response from Property: Dear Joy_LJ,Many thanks for leaving your feedback on our page following your recent visit. I was pleased to read your comments in regards to your positive overall stay experience and will share them with our staff where I am confident that it will serve to motivate them further!I very much look forward to being able to welcome you back to the Crowne Plaza Bandung in the near future. Warm regards, Simon SooGeneral Manager
SgGal
1 King Premium Lounge Access
Stayed in Dec 2023
Travel with friends
3 review
4.2/5
Very Good
Posted on Jan 15, 2024
Impressed with the service staff at Mosaic Restaurant where I had the breakfast buffet, the clean up was quick and service came with smiles and quick response. I enjoyed the buffet spread of local cuisines, simple but done well, paired with thoughtful sauces. The Caesar salad was awesome, made on the spot with fresh vegetables in a cheese bowl. We stayed at the Executive room with access to the lounge. A great experience, rooms were clean, comfortable and well appointed. Staff at check-in were knowledgeable and professional - a special nod to Satria who went above the call of duty to make sure our stay at Crowne was superb!
Response from Property: Dear SgGal,Thank you for taking the time to pen your review and share your feedback on your stay experience with the Crowne Plaza Bandung. We are extremely heartened to read that you have enjoyed your time at our hotel. Our staff are all dedicated to providing memorable experiences for our guests, and we are glad you have experienced the true hospitality we are known for. Once again, thank you for giving us your kind words of encouragement, and we hope to welcome you again soon. Yours sincerely,Simon SooGeneral Manager
Anonymous User
1 Queen Bed Standard
Stayed in Jun 2024
Family
6 review
4.2/5
Very Good
Posted on Sep 28, 2024
Location is a bit inaccessible to Braga Walk. No convenience stores around either. However, breakfast was excellent and room was big for families.
Response from Property: Dear valued guest,We are incredibly grateful that you took the time to tell us about your experience at Crowne Plaza Bandung. Please know that your feedback is extremely valuable to us and helps us to improve our products and services. Our staff were very pleased and greatly motivated by your kind words. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Simon SooGeneral Manager
CapybaraTravel
1 Queen Bed Standard
Stayed in Jun 2024
Solo travelers
25 review
4.7/5
Amazing
Posted on Sep 16, 2024
Hotel was nice but dated. Shower area was nice but the water leaked. Breakfast was ok but crowded over the weekends.
Response from Property: Dear CapybaraTravel,Thank you for having taken the time to share your recent stay experience with us. It was disheartening to learn of the inconvenience encountered during your stay. Please accept my apologies for the shortcomings. We take your feedback in our stride and will work towards continuous improvement.Once again, thank you for giving us your kind words of encouragement, and we hope to welcome you again soon.Yours sincerely,Simon SooGeneral Manager
Guest User
1 Queen Bed Standard
Stayed in May 2024
Family
13 review
5.0/5
Outstanding
Posted on Jun 20, 2024
Excellent services. Prompt reply and action whenever there's an issue. Constantly updating the progress. Do take note if you're a light sleeper, do not take room that is facing the pool side. Cos u can hear kids screaming playing even at 19th floor. N the prayer from nearby mosque will blast as early as 5am plus disrupting your skeep.
Breakfast selection was excellent with locsl western selection. Basically spoilt for choices. There's also many interesting beverages like jamu n healthy pressed juices. Highly recommended for stay in bandung.
Response from Property: Dear valued guest,Thank you for staying with Crowne Plaza Bandung during your recent trip.It is a great delight for us to hear that you had a pleasant stay with us. We are also pleased that our impeccable service and our breakfast offering was up to your satisfaction. Nice to hear that you had taken time to taste our variety of beverages.Again, we are grateful for this excellent review. Certainly, we hope to have the pleasure of welcoming you back to the Crowne Plaza Bandung in the future.Warmest regards,Simon SooGeneral Manager
My Adventure Journey
Deluxe Twin Room-Non-Smoking
Stayed in Sep 2024
Couples
50 review
5.0/5
Outstanding
Posted on Oct 13, 2024
The best service in the town ,
Warmly greeting from front desk
Response from Property: Dear My Adventure Journey,Thank you for taking the time to pen your review and share your feedback on your stay experience with the Crowne Plaza Bandung. We are extremely heartened to read that you have enjoyed your time at our hotel. Our staff are all dedicated to providing memorable experiences for our guests, and we are glad you have experienced the true hospitality we are known for. Once again, thank you for giving us your kind words of encouragement, and we hope to welcome you again soon. Yours sincerely,Simon SooGeneral Manager
Hans_c
1 Queen Bed Standard
Stayed in May 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jul 24, 2024
I had an amazing stay at the Crowne Plaza Bandung. The service was excellent and the room was comfy and clean. I would definitely stay here again next time.
Response from Property: Dear Handoko,Many thanks for leaving your feedback on our page following your recent visit. I was pleased to read your comments in regards to your positive overall stay experience and will share them with our staff where I am confident that it will serve to motivate them further.I very much look forward to being able to welcome you back to the Crowne Plaza Bandung in the near future. Warm regards, Simon SooGeneral Manager