Hampton Inn Sumter

Regarding my stay at Hampton Inn Sumter it was extremely disappointing but unsafe, unsanitary, and in violation of basic guest standards. My room on the third floor was directly adjacent to ongoing construction where workers applied wallpaper with strong adhesive. Fumes from the adhesive caused severe headaches and made the room uninhabitable. Even after being assured work had ended, the fumes returned the next day. There was drywall dust which covered floors and hallways, and construction equipment obstructed guest pathways. Workers were observed consuming alcohol on the job. Attached photos show an empty beer bottle among supplies and debris in areas accessible to guests. The hotel lost running water due to a busted pipe, leaving guests without showers, toilets, or access to basic hygiene. Hotel management informed guests that plumbers would not arrive until the following morning, and no alternative accommodations or refunds were offered. Despite being relocated to another floor after my initial complaint, the relocation did not resolve the overall issues. Also they have random homeless people who walk in and help themselves to breakfast. I had one homeless lady ask me to pour her orange juice before being rushed out by the front desk associate. This stay exposed me to chemical hazards, unsafe working conditions, and unsanitary facilities, which are unacceptable for paying guests. Guests should never face these conditions, and this represents a serious lapse in health, safety, and consumer respect/care. Avoid this dump at all costs.

There was a construction going on during my stay. I was not aware at the booking time. The construction area was not separated by a construction curtain or something, getting out of the elevator was disastrous, we encounter with furniture, paint and mess all over, it was so bad for the name of the hotel. The chemical smell (of paint or something else) was overwhelming. The laundry room was dirty. The cleanliness of the restroom was below the standards. The breakfast was fine with waffles that my kids enjoyed. The front desk was friendly.

I was really impressed with The Hampton Inn. The staff at the front desk was great, especially Bella. The housekeeping staff was wonderful. I gave this hotel 10 for all the categories.