Hampton Inn & Suites Houston/Sugar Land

Location: Repeatedly praised as "Exceptional," "Wonderful," and "Convenient," with specific mentions of proximity to Houston area attractions and ease of access.(based on 1 review)

My husband and I are Diamond members and have stayed at this hotel several times. On this visit my husband had laid his clothing against the wall and on picking it up the next morning was greeted by thousands of fire ants sting us both in the process. We shook off as many as possible in the shower and then put his clothes in plastic bags. We went downstairs to check out and I ask for the GM, Cheriee Williams and was told she was on a call. The young lady at the front whom I had shown the photos gave me a card and said to email the GM, Cheriee Williams , this would be the best way to contact her. On our way home I did email her with pictures and ask for a refund. Below is the response: Cheriee Williams: I will take a look at room. Usually when ants are present food was left by it. I called an exterminator to make sure and maintenance and hskp is checking to make sure no food is near by. I then emailed her again requesting information about our refund and this is the email I received from Cheriee Williams: Once we investigate everything I will see what we can do. This making me feel like We were at fault for a fire ant investigation I called and got her voice mail upon requesting a call back to discuss. I did not receive a call back nor an email so I sent the following email: Cherie Good morning, I am checking on our request for a refund for our stay. My husband has several ant bites and this is not acceptable, we were blessed to have not gotten these in our sleep. I called and left a voicemail for you a few days ago leaving my phone number for a return call and as yet have not had a return call nor email. As a diamond member of HiltonHonors we have stayed all over the US and have never been treated like we are the ones at fault when we are on the 6th floor and they literally came from no where. If you are unable to handle this request please let me know whom to contact. Kind Regards, At this time a few weeks later I still have had no response from her, I would avoid this hotel unless you want a firey bed partner.