Premier Inn Manchester Salford Media City

Parking was next to the hotel with plenty of spaces and a discount for customers. Self check in was quick and easy. Staff approached us offering an extra key card per room. The hotel and rooms were very clean and quiet. Very comfortable bed. Air con was great! Location was lovely with a good range of coffee shops, bars and restaurants nearby. I would definitely stay again.

I visited the Premier Inn at Salford Media City recently to see my niece who was staying there on a school trip, and I was genuinely impressed by the experience. The entire staff were helpful and friendly, but I want to give special recognition to Mike, who truly went above and beyond. Mike’s kindness, professionalism, and attentiveness made a real difference not just to me, but to the children as well. He made everyone feel welcome and cared for, and his calm, cheerful manner helped everything run smoothly. It was clear he genuinely enjoys his job and takes pride in ensuring guests feel supported and at ease. Thank you, Mike, for your outstanding service. You’re a real credit to Premier Inn!

Self service check in, but help was on hand if you needed assistance. Car park fees got discounted, but make sure you ask the staff. Carpet was a little worn, no glasses or toilet brush in bathroom. View was fantastic, although not so good for partner, as he was scared of height. Bed is excellent, thermostat in room was perfect and works very quickly. Breakfast was excellent, plenty of choices, and was unlimited. Bar opens until late. Apart from the little niggling things, it was a near perfect stay.

I am never disappointed with.Premier Inns. However this time.thw AC was blowing out cold air during the night and I couldn't get the controls to work. It did rectify itself in the morning. I did make a complaint on X and I was compensated very quickly with a refund for one night. So they stand by their word if you don't have. A good night's sleep. Breakfast was good as usual.

Bed very comfy. The room was spotless and my only gripe was that there was only one coffee sachet and only one bath towel. I had the Continental breakfast which was fresh, plentiful and well presented. The restaurant was very clean. The staff were ALL very friendly and helpful. A credit to the customer service training!!

Avoid! Avoid! We had 2 trips to the same hotel within 2 weeks. Both terrible. The first time we stayed the breakfast was terrible, no vegetarian options and the scrambled egg had a crust on it. There was no member of staff to complain to. I raised it with customer services afterwards and they emailed back telling me I should have raised it with their non existent team The second stay (pre booked so no getting out of it) The room smelled terrible and on further investigations we found the toilet leaking into the bathroom flooring. This caused a flood. I alerted a member of staff who came to look. She said they had tried masking the smell with clove oil and said she would send someone to mop the mess We had to attend a meeting and on our late return found the mess had returned. We were not even offered an apology and customer services had ignored our emails.