Best Western® Hotels in Strathdale

I booked a 2-day stay for a family outing with kids. The only reason I chose this hotel was the heated pool and jet spa, which were mentioned in the reviews and hotel description. I read a lot of reviews on the internet before booking. The moment I stepped into the hotel, I started to wonder if these reviews were about this property. The exterior looked like an outdated, below-average motor inn. The front desk was not friendly. The first question was, “Have you stayed here before?” I said no, and then he told me I could go to the first floor using the stairs or the lift near the reception. He provided no other information about any of the amenities. The corridors were dusty and looked like they hadn’t been cleaned for months. The room was not neat, with outdated furniture and carpets. However, I was not aware that this was just the beginning of my disappointments. As I mentioned earlier, my preference was for the pool for my kids, so I ignored all the above and went to check the pool. It looked like it hadn’t been cleaned for a long time, and the water was so cold. The receptionist said the heating system was damaged. The kids were very disappointed, and I thought I could make them happy with the jet spa inside the bathroom. I filled the water, and when they switched on the jet, the whole unit went dark as the main power switch went off. I tried to call the reception through the hotel phone but failed, then I tried from my mobile, but it went to voicemail. I went and spoke with the receptionist. He came and had a look and told me he couldn’t do anything to fix the jet. I was thinking, why did I book this hotel? There is a nice hotel very close to this property. After two days of an unpleasant stay, when I went to check out at the reception, no one was there. After waiting and ringing the call bell several times, I left the key at the reception and again went to the first floor and wandered around looking for the receptionist. At last, I found him, told him about the key, and left. Very unprofessional hotel. Stay away.