Stratford Limes Hotel

5 mins after entering our double room the toilet handle stopped working and just did a 360 revolve. There was only one member of staff in the entire hotel to speak to at reception, she said there was nothing she could do as they were fully booked. They would not sell the room to anyone else but fine for us to use the public bathrooms. That's what this company, run by 'The Rest Group', think of their customers!! Pitiful 10% refund offered, went up to 20% after a lot of back and forth. Had to insist on calling the manager over the phone, he claimed there were no maintenance staff around to assist and no plumbers available on a weekend. Advised us to email head office if we wanted to speak to someone else. We insisted he called them and he even said he doubted they would pick up. Only got someone out when we insisted did they call out an emergency plumber. This was 4pm. Plumber came at 9.15pm and worked for an hour only for the problem not to be resolved, and him saying the tank would take 10-15 mins to refill after each flush. "A minor inconvenience" according to 'The Rest Group' office who said the toilet was fixed at that point even though it still wasn't. But they said they trust and value the word of their staff and registered trades men over members of the public. When we pointed out the number of negative reviews this hotel receives everywhere about similar issues and others they said "we have had lot of trouble with fraudulent customers so have to take the work of our valued staff over customers. This is what this company thinks of paying, law abiding customers who just want a working loo in their hotel room! In addition, damp on the walls, leaking shower, no staff on site at all after 9pm. Avoid this hotel and pay a bit more for a proper chain who actually value their customers.

Great hotel, friendly staff, spacious rooms, very clean, only 5min drive to town, would definitely recommend booking.

I don’t normally leave reviews but I was Really disappointed in the hotel. The carpets in the room were really dirty with dark marks and smears on them. There were no staff at the site when we arrived despite messaging someone prior to arriving who reassured us someone would be there for us to leave our luggage safely before check-in. We rang once we got there and no answer and no call back to the message left. Throughout our stay it was rare to see staff around, only for an hour or so in the afternoon but no one was there at check out either. Photos do not represent what the hotel actually looks like, the carpark/garden is messy with full ashtrays and bits lying around. Our room was not replenished properly each day, we were missing towels, bath mats, tea, biscuits, milk… all things used as some of their selling points were not provided for our whole trip. The room had not been fully replenished from the people before us either, the toilet didn’t flush properly and we had been left a not so nice present in there that I then I had to spend ages trying to flush away…. The building was so unbearably hot, we had one tiny fan that was not working properly and could not open our windows properly to help cool the room when the temperature dropped in the evening. The bed was so uncomfortable, we could feel every spring. Really disappointed as I booked this trip as a present for my boyfriend’s birthday. The only upside to the hotel was the location, it was quiet and a very short drive into town. I wouldn’t recommend this hotel.

Our recent stay was disappointing, beginning with room 11 on the first floor, which lacked net curtains on the street-facing windows, leaving us exposed. It was one of the hottest days of the year; the fan was ineffective, prompting a replacement. Next, we encountered a leaky shower door that nearly flooded the bathroom. The trim round the shower door was hanging off. We were then moved to room 7 on the ground floor, facing the car park, where the sash window required a clothes hanger to remain open. Having visited this hotel 14 years ago, it was evident that the standards have significantly declined, and the entire establishment is in urgent need of an overhaul.

Easy access to stratford and good parking for the hotel! Hotel itself was great, big room for our kingsize room with private toilet and shower.

The room and bathroom were clean and the bed comfortable with good quality bedding. It was nice to have packets of Border biscuits which are really good biscuits. Also appreciated the bottle of tap water along with the tea and coffee making facilities. The bar area could do with some TLC as could the hallways. The price was OK although the night before I had a single room right in the centre of Stratford with a fresh cooked breakfast for 20 pounds cheaper.