The Bruce Hotel

Wow. All we can say is wow. We’ve stayed at hotels all around the world and up until now the best experience we’ve had is at a four seasons in Buenos Aires. Several relais chateau’s have come close but I’ll be honest when I say this stay at the Bruce has topped them all. The rooms are amazing over 600sq feet and full of amenities. Bed linens chairs balcony with comfy chairs. A wet bar and fridge with Perrier and Avion. Bottled water all around the room. Even apples and treats. The bathroom is line no other we’ve had in a comparable room. It’s dead quiet. Coffee and tea delivered every morning when you want it. Breakfast is included and you can have anything and everything from smoked trout eggs Benedict anyway, porridge toast fruit. You name it. They have it. Room serviced twice a day with a lovely turn down with treats delivered. There’s a tea and coffee “room” right across the hall with a nespresso machine frother and tea and biscuits. And a 24 hr cookie hotline 4 different kinds delivered in minutes. 24 hrs a day. The staff are incredible. They know you by name the minute you check in There is literally nothing I can think of they don’t have or do. We had the 8 course tasting menu with wine pairing this evening and it was spectacular. Service food everything. We have seen 3 of Stratford’s musicals and plays this visit and the stay here just made it perfect: We can’t wait to come back in the fall. Honestly…..this hotel has ruined hotels for us. I can’t imagine any other topping this. Thank you The Bruce and your staff from the front desk to the house keeping and the restaurant staff for making this visit and our 44th anniversary so special See you soon Kevin and Cheryl !!!

Beautiful hotel. Fantastic food. Service was amazing. Looking forward to going back. I drove there in an electric vehicle and they had a charger for the car too. Great location with fun things to do inside and outside the hotel. The pool and hot tub was beautiful too.

We have travelled to Stratford many times over the years, and we have stayed in many of the hotels in Stratford. But of all our stays, which were always good, none came up to the standards of The Bruce. Even compared to the very many hotels we have stayed in around the world, The Bruce is by far one of the best. The outstanding part of our stay was the service. It began as we drove up to the main entrance where we were greeted by staff and it continued at the front desk and through to our hotel room. The staff took our car and parked it in the garage. Our luggage was taken and when we arrived at the room we were given, at our option a description of the room and its amenities which really enhanced our stay considerably. It was worth listening to the outline since it answered any questions that we had and provided us with information that we would not have readily received otherwise. For example, “the cookie” line on the phone – available at any time when we had the urge. The room also exceeded our expectations. It was larger than most hotel rooms, a great king bed as requested, a large washroom with a private toilet, separate sink areas and large walk-in shower. Great television which included cable as opposed to just the internet options. We had our own French press coffee maker as well as a pantry just across the hall from our room stocked with Nespresso. The room also had two comfortable sitting chairs with an ottoman. You don’t have to go far to find delicious fresh apples, in the hall, at the front desk and in the pantry. There was a super lounge/bar area just at the entrance to the good-sized dining room. Both were very comfortable. The food was excellent, a good choice, with good portions, well-presented and delicious. The included breakfast was served in the same dining room. The bacon, sausage and eggs were delicious along with the sourdough in house bread/toast. We really can’t say enough about The Bruce. There was nothing that the staff could not do for you. We had a very comfortable few days at the end of February for my wife’s birthday which was thoroughly acknowledged by the hotel staff. We are just planning when we will return. Thank you for a wonderful stay.

Perfect.

.The facilities and staff are first class. The rates were a bargain for the quality of the stay. There was absolutely nothing that could be improved. We will return.

Service levels were excellent. Spa availability options disappointing.