Premier Inn Hagley

Very comfortable, relaxing

A quiet basic hotel . Stayed here while we visited family . Rooms clean and had everything we needed easy check in friendly staff especially the night porter Ian who was very helpful and good fun to chat to. We would stay again .

Stayed here for a wedding in June , nice place out in the sticks . Free parking but Wi Fi needs improving Friendly staff and Ian the night receptionist was excellent helped us with luggage and door keys even tho about 15 of us turned up at once after a busy wedding day . All in all a pleasant stay

Room keys did not work for two nights, I had to explain this to two different receptionists, don't they communicate via handovers? I booked a table in the Beefeater at reception for two nights but on arrival at the restaurant I was not booked in. After two nights stay I requested my room to be serviced (this is the PI policy), yet when I got back to my room at 4.00 pm it had not been done. I queried this with reception only to be told that housekeeping had gone home... I had to ask for fresh towels, no effort was made whatsoever. The dual carriageway was being resurfaced and high traffic disruption, yet this was not stated on the PI website when I booked my stay. The WiFi is shocking, I was staying for business and it's not sufficient to do laptop work without waiting for everything to eventually download. Finally, the staff just seem like they don't want to be there, no eye contact, no good morning/good evening or a smile!

The room was clean and tidy, Debbie was amazing answered all m questions took the time of day and made they stay worth while she is a real asset to the company. Being in the holiday industry she is a gem. Beds were clean and well made up, towels were pressed. Debbie offered to book my meal in the restaurant, she assisted me with the WIFI access could not have asked for more, the young gentleman that took over from Debbie deserves the same compliments.