Premier Inn Stourbridge Town Centre

Had an excellent stay here. Indie on main reception was really helpful and welcoming, nothing was too much even my late night request for an iron was immediately fulfilled with a big smile. Amazing stay thank you !

And we are back! It has been a while since we have stayed here and Stourbridge, yet it is still a delight. Over this weekend, we have been welcomed with friendly faces from Roxi Friday Night, and throughout our stay we dined in the restaurant. Both evenings being satisfactory. Having Rachel serving us on Saturday night AND sunday morning was a delight. She goes beyond for the guests, even with a cracking smile. Great Job Stourbridge, we hope to return soon👍

I had the misfortune of booking into the premier inn in stourbridge yesterday. Whilst waiting in reception all that could be heard was one member of staff shouting at another. By shouting it was loud enough for several of us that were waiting in reception to hear what was going on behind a closed door. The woman doing the shouting (Rachel I looked at her badge later) behaved in what I can only describe as a vile and aberrant manner and if that is what premier inn consider professional then they have a lot to learn. The way in which she shouted at the other woman behind the door was quite frankly disgusting. She could be clearly heard telling the other woman off, whilst all in reception could hear incontrollable sobbing. Rachel sounded aggressive in her manner, shouting get back on reception and deal with the guests, which only made the other woman cry even louder. Then out came Rachel with a plastic smile painted on her face as if nothing had been happening. I was genuinely concerned for the other member of staff as she could still be heard crying in the small room to the right of reception. I hope that the member of staff is ok (I would have walked out actually I would have run let alone walked if that is how I had been spoken to) And if the woman had been my wife, mother or daughter Rachel would have had a tongue lashing of her own delivered in reception for all to hear. What a vile member of staff.

Another delicious breakfast. Everything was hot and fresh. Staff are friendly and helpful. Would definitely recommend

The staff were extremely helpful. Particular thanks to Maz for welcoming us on arrival and us helping to sort out a taxi.

The bed was so soft and just what I required. The staff were friendly and always ready to help with any queries. I would revisit again when given the opportunity.