Premier Inn Stourbridge Town Centre

Excellent stay for an overnight visiting family. Large room very clean Nice restaurant very friendly staff. Very welcoming

Had an excellent stay here. Indie on main reception was really helpful and welcoming, nothing was too much even my late night request for an iron was immediately fulfilled with a big smile. Amazing stay thank you !

Air-conditioning not working on a very hot night. Windows can't open in the room with zero airflow and unbearably hot all night. We left at 6am after very little sleep and were so keen to get out didn't bother raising it with the young member of staff who was clearly very tired himself at that time of the day. I have to say that if the Air-conditioning was working we may have felt a lot less grumpy and actually felt it was good value for money. We did read a card on the room that only referred to heating, so believe perhaps there was no air-conditioning. There was also no air flow though which made for an unbelievably stuffy and unbearably hot night. The room itself was clean and tidy and as expected. I wouldn't describe this Premier Inn as appealing, overall unfortunately a miserable experience.

I had the misfortune of booking into the premier inn in stourbridge yesterday. Whilst waiting in reception all that could be heard was one member of staff shouting at another. By shouting it was loud enough for several of us that were waiting in reception to hear what was going on behind a closed door. The woman doing the shouting (Rachel I looked at her badge later) behaved in what I can only describe as a vile and aberrant manner and if that is what premier inn consider professional then they have a lot to learn. The way in which she shouted at the other woman behind the door was quite frankly disgusting. She could be clearly heard telling the other woman off, whilst all in reception could hear incontrollable sobbing. Rachel sounded aggressive in her manner, shouting get back on reception and deal with the guests, which only made the other woman cry even louder. Then out came Rachel with a plastic smile painted on her face as if nothing had been happening. I was genuinely concerned for the other member of staff as she could still be heard crying in the small room to the right of reception. I hope that the member of staff is ok (I would have walked out actually I would have run let alone walked if that is how I had been spoken to) And if the woman had been my wife, mother or daughter Rachel would have had a tongue lashing of her own delivered in reception for all to hear. What a vile member of staff.

Overall the stay was pleasant. The room was tidy, enough tea and coffee facilities. The only problem we had was the smell in the communal areas. I think this is down to lack of fresh air. We didn't have a window that could be opened and relied on air con for fresh air but unless you get this cleaned regularly there is always a slightly stale odour. After a few hours I became used to it but it the first impression I was abit taken back. Apart from the smell, everything else was good. Friendly staff, quick check in etc.

The staff were extremely helpful. Particular thanks to Maz for welcoming us on arrival and us helping to sort out a taxi.