Sonesta Select Boston Stoughton

I have stayed at this Sonesta many times in the past- at least 20. My last visit was awful! I knew something was very wrong when we pulled up at 630pm and saw a man urinating against the building and a bunch of Hations in the parking lot drinking beer and playing loud music. I WAS FURIOUS!! They NEVER TOLD ME IT HAD 90% MIGRANTS AND 1 FLOOR DEDICATED TO GUESTS!! THE PLACE WAS DISGUSTING!! Lobby furniture was stained and filthy!! They removed all the computers- the alcohol from the bar and all the items from the little convient store with in. I mean FILTHY!! Trash barrels with trash spilling out everywhere- windows were greasy and filthy- beer cans all over the parking lot- men drinking and partying ALL NIGHT!! Our room was disgusting! It smelled! Plus we had the additional bonus of listening to the fire alarm going off and on most of the night. Our floor smelled like something was burning- I told the manager to call the fire department but he refused- so I did!! There was a toaster with a melting cord plugged in at one of the migrants rooms. I was SOOO FREAKING ANGRY!! They never gave us the option of letting us know that it turned into a migraine hotel and played it off like it was still the regulus and that's not so when I question the manager they refuse to give me reimbursement -they told me I would have to call the corporate office to complain, -which I did and I left at least five messages and no one got back to me. I will never stay there again!! -the management down to the migrants, down to corporate office- are all a bunch of liars and have destroyed the property!! DESTROYED IT!! And what a kick in the gut to top it off they're using my tax dollars to pay for these people who aren't even supposed to be here and are destroying the community I've never been so angry in my life stay the hell away from

I am absolutely FURIOUS!! We knew something was wrong when we saw random men of color milling around the parking lot aimlessly! My husband and I have stayed here SOO MANY TIMES- And I will NOT BE BACK! I'm getting charged to stay at this FILTHY HOTEL and they never bothered to mention that it is a migrant hotel!! Furniture in the lobby is STAINED AND TORN, GREASY HAND PRINTS ON ALL THE GLASS- SMELL IS DISGUSTING!! SMELLS LIKE ROTTING FOOD!!! IM WRITING TO CORPORATE WHEN IM DONE HERE! I CANT GET A REFUND BECAUSE I USED AN APP TO GETMY DISCOUNT!!! Btw- our 50" TV is now a 27" in the room! Stains that look like sh- t in the tub! Wallpaper torn- WHAT TF HAPPENED HERE?????

Room 337, Royal Sonesta Stoughton, MA To say we are disappointed is an understatement. First, we booked the room hoping to use the pool. Pool closed. Door to room emergency lock, broken. The bathroom needs help. See pics attached. Bob offered to change our room however, we are so exhausted from what we came here for, we do not have the energy. He offered to send maintenance up but, it is 7:30 at night and we have a long day tomorrow, wake and funeral. With that being said we are looking to be compensated. I spoke with Nick Hafiz, and he said that compensation was not going to happen and hung up. Attached are pictures of the room.

Stayed here in 2022 and there were a few things that needed improvement. Stayed again in May 2023 and learned that the hotel is under new management. Service was great, room was sizable & clean, and they now offer free coffee & tea and free breakfast … which was well-stocked and satisfying. Certainly will be staying here again!

This hotel has horrendous service. The front desk workers and hospitality staff do not restock breakfast food and coffee and so the guests do not have enough food. They cook maybe 2 portions at a time so guests are left waiting and I have seen many eventually give up and leave the area. When the food is depleted the people watching over the breakfast area do not refill it until they are asked to. Very poor hospitality. I believe this to be a cost cutting and cheap tactic to save money because the hotel also waters down their coffee to a level that is unpalatable. Coffee is supposed to be a dark brown and yet the coffee provided is a light yellow color. This is consistent through the entire week that I stayed here. This hotel is reminiscent of a la Quinta which I would honestly pick over this hotel every time now that I experienced both.

This hotel was a logistical nightmare. I stayed for 4 nights. Every night my key would deactivate and I'd have to go down from the 4th floor to the lobby (and this in itself would take 10-15 minutes given where my room was located) to get a new key. They blamed me for having it near my cell phone even when I insisted that wasn't the case. I have a lot of sleep issues, and whenever I can get sleep, it's a glorious moment. But housekeeping kept knocking on my door first thing in the morning despite a "do not disturb" sign up because there must have been some confusion in the system about my stay, which I booked through **********. They would come back again midday while I was working to knock again and didn't seem to care that I clearly told them I wasn't checking out until Friday and it was clear in my reservation. I left frustrated, exhausted, and annoyed. It was a bad experience and I won't be back.