Hasbrouck House

Hasbrouck House was delightful from start to finish, in every way. The design is impeccable and stylish (leaning into the historic while bringing it stylishly up-to-date), with thoughtful amenities (blankets for sitting by the fire, plenty of games and books, an outdoor sauna and cold plunge) and amazing service. The staff was so kind and hospitable, catering to every need (including starting up a fire for us and providing free supplies for smores); and the complementary breakfast (coffee, fresh cider donuts, oatmeal, etc) was so appreciated. The icing on the cake was the incredible restaurant, Butterfield, where we ate one of best dinners we've had in recent memory. Would definitely go back. (My only incredibly minor complaint: cheap scratchy toilet paper!)

My recent stay at Hasbrouck House in Stone Ridge, NY, was a delightful winter retreat. From the initial phone call to the helpful staff (who offered me a late checkout so we could enjoy the lovely lake on the property a bit longer) to the thoughtful advice provided during check-in and the following morning, the experience was exceptional. Centrally located in the Mid Hudson Valley, the hotel serves as an ideal base for exploring nearby communities like Kingston and Woodstock, as well as natural wonders such as Joppenbergh mountain - an easy hike just 10 minutes from the hotel. Overall, my stay at Hasbrouck House was a perfect winter getaway, thanks to the attentive staff, historic ambiance, and convenient location. I highly recommend it to anyone looking to experience the beauty of the Hudson Valley region.

I had the pleasure of working with Sam when calling to schedule a surprise stay at the beautiful Hasbrouck House for my fiancés birthday. When you think about usually dealing with customer service it isn't necessarily one of the highlights of travel BUT!!! I cannot speak more highly of how helpful, compassionate & thoughtful Sam was when providing assistance for my requests & pleads in helping to plan this. Do not know what I would do without her help and have to say having someone like her on staff even more so is a reason to return.....Thanks again Sam!

I arrived on a December evening and it was very difficult to figure out where to check in. It was very dark and not well marked. Once I was able to park and follow the path to reception the check in girl was very kind. The main house is gorgeous and the grounds are beautiful. Upon check i was told I was in room 10 which was on the top floor. No one helped me bring my bag up but once in the room it was charming. Clean and nice big bed, great shower and a little sitting area. The room was very warm. The windows did not have any screens that I could open. There was a window AC unit and I turned it on but it was not working. I slept horribly that first night. When I asked the front desk in the AM how to turn down the heat, I was told that the house is on a radiator system and can not be adjusted individually. She said she would turn the heat down in the house and send up fans and get someone to check the AC unit. I was there for 3 more night and asked to change rooms because I would not sleep again. They were very accommodating and moved me to the carriage house. It was a much nicer/bigger room with a sink and refrigerator. The room was much cooler and I slept amazing. The carriage house didn't have the same feel as the house but that was OK, I would rather sleep. There were several spiders and bugs in the room both dead and alive. When I went by the front desk the next am, I explained that and asked for housekeeping to do a deep vacuum which they did. The restaurant for dinner was delicious and a great atmosphere. The breakfast however was very light and late. Didn't even get started until 8:30am. The location was perfect, could walk to everything in town. Everyone that worked her was delightful and friendly. I would stay here again.

We visited New York to see friends and decided a few days upstate would be lovely in the Autumn. The grounds and house itself were beautiful. Our first interaction with a girl on reception was less than adequate. There was not the kind welcome we expected, and more than anything we felt like we were an inconvenience being there. We asked her to book a restaurant for us (given the restaurant was shut) - which she decided not to. We arrived at the restaurant and there was no reservation in our name or the hotels name. There definitely wasn't the inclination to advise us more about the facilities or the sauna which we could use. And there was a lot of eye rolling when we asked anything. We went to use the sauna - fully clothed with our costumes and dressing gowns in hand. We asked if there were showers and she said yes. To our surprise - there were no changing facilities, and yet she had just directed us to where the sauna was. I felt it was rather strange not to advise us to change before heading to the sauna - given there was no changing room to change. The Sauna wasn't on - she didn’t tell us how to use the sauna, until we went back to reception and asked. It felt like she thought we were stupid when she showed us how to use it. The breakfast was nice, but there were no staff around to top up the buffet (you had to ask!) and you help yourself the small paper plates and plastic cutlery - with an appropriately placed bin next to the buffet indicating to clean up your own table after use. This is not something i would expect for a 3 night stay $1500 (at the discounted rate) The restaurant closed 2/3 nights of our stay which we found out just before arriving, and 10% was offered in an email as a deduction to our room rate for this. However on check out - I had to ask if it had been applied - but of course - it hadn't! So a manual adjustment was needed. All the other staff were wonderful - especially George and another server in the restaurant - when the restaurant was open - the food was fantastic. The makings of something really wonderful here - just a few things that let it down.

I had high expectations for the Hasbrouck House. Unfortunately, after a long weekend stay I was not impressed. I will start off with my reservation for a massage. I was with a friend and wanting to book a massage at the same time but they could not accommodate because they only have one room for massages. Therefore, I had to cancel my appointment. Next is my yoga class, the instructor was really nice but unfortunately do to lack of communication with the front office, they kicked out out of the room because they booked a spa in that space. Next, towels, after several calls, there were no towels to be found. They informed me because it was a holiday weekend, they had no laundry service and had to do the towels on site; and they had problems with the dryer they had. Finally they delivered towels and needless to say when it was delivered by the front desk she was not very pleasant at all! Lastly, check out, after reviewing my request three times to charge a different card at check-out, they still used the original form of payment. I will not be returning to Hasbrouck House anytime soon. PS, I gave two stars because of location and maintenance of the grounds.

Originally booked in order to take advantage of a promotional deal. Come the week of the booking the promotion was removed from my stay. The ‘complimentary’ offer given was much less than the value I had booked on the basis of. I would avoid this place.

Very nice, upscale Inn with lovely grounds. Even though I do have some feedback for improvements, we liked it very much and will return. We stayed in the Stable House Classic Room, second floor overlooking the forest, beautiful view of leafy trees. Very comfortable bed, small desk and chair. Nice bathroom, good shower. Lots of windows but no screens, which is uncomfortable in the Catskills which are so buggy. Instead of breathing fresh air, we had to use the AC, which was a waste of energy, especially given the cool nights while we were there. Plus, the system isn't that great; it was hard to find a comfortable temperature. So in spite of the very comfortable bed, I did not sleep well. Expansive grounds, adirondack chairs and hammocks; campfires at night with s'mores. There was a special yoga class outdoors one morning, which was great. Problem: while promotional material says that Hasbrouck House is a smoke-free facility, there were at least two ashtrays loaded with cigarette butts just outside the reception area which is where you sit for “light bites” in the morning. Even though no one was smoking, the smell from the full ashtrays made me have to leave. Imagine if someone was smoking: I – and others – would not be able to sit there and enjoy the snacks, or just at all. Excellent restaurant: comfortable, great service, very good food. Only objection: again about air quality. When we arrived, there was some kind of fragrance in the air; the place had been misted. I don’t understand adding content to the air – “organic” though it might be, our lungs are not supposed to breathe these foreign substances – much less in a restaurant. This is carrying a design element too far. “Light bites” for breakfast was good quality, but didn’t quite make it. Started late – 9:00 – for the Catskills, where many want to get up, out and hike: fruit, excellent donuts and protein bars the first morning, but not sufficient for a continental breakfast at these prices. We ended up going into town for breakfast the second day (at Roost, ½ mile up the road: excellent). When we got back at 9:30, there was only one donut left, a little fruit and some cereal. I understand our hosts might not want to compete with their 10:00 weekend brunch – which sounds great, but is a little late for many guests – but there must be a creative solution. Maybe make a deal for an early brunch on the weekend? Or give the light bites a little boost. In spite of my feedback on a few items, the ambience here is very nice, the place is comfortable, gracious staff are all around. (I don't normally mention staff names, but I must say that Victoria is a tremendous asset.) Assuming that someone will respond to my feedback, I do recommend this Inn.

Stayed there for 2 nights in what they call the Stable House last weekend. Neat setting and beautiful grounds. Wonderful people. So why 2 stars? Was there for a wedding with lots of clothes changing from hiking gear to pool to cocktail hours, to the wedding service, dinner and brunch the next day. Cost was around $450 a night. So for almost a thousand dollars for 2 nights you'd think they would provide some level of maid service. Simple things like making the bed; providing more coffee packets for their in-room machine; providing dry towels when requested; providing water for the 2nd day . . . Nope. None of that. And none of that after we very politely requested it twice. Their response: After our first request they said, "We will be there during the wedding service and party." Didn't happen. Their second response: "Because of COVID we're limiting those services for the safety of the guests." About the first response . . . they didn't provide anything even after the wedding and party on the second day. About the second response . . . it was nonsense. COVID wouldn't be transmissible by simply leaving us additional coffee packets, sugar and milk, or dry towels; and the disease is spread by aerial transmission not by someone coming in while we are gone making our bed. Bottom line, it was the first and only time I've ever stayed in a hotel or lodge that I have not left a room service tip. Maybe what was really wrong was that they didn't have the employees to do that basic work. Who knows? But what they told us was neither accurate nor spoken in good faith. Truly disappointing for a facility that has such a exceptional reputation and rating. I certainly hope they fix whatever really was the issue and I would have hoped they would have been honest with their guests instead of simply shunting us off.