Atlanta Evergreen Lakeside Resort

Guests appreciate the friendly and helpful staff, while noting the convenience of being in Stone Mountain Park with its beautiful scenery and attractions, albeit with an entrance fee.

This is the most ratchet & unprofessional resort I have ever visited in my history of booking to getaway! The staff was ratchet, the guests were ratchet, the environment wasn’t the best for family looking for tranquility in Stone Mt! I had to clean my own room! I had to change the bedding then I couldn’t get extra bedding nor towels when requested! I asked for extra sofa because I was pregnant unfort I never was gotten back to about that so I didn’t sleep comfortably the second night due to dirty sheets making me feel uncomfortable!

Overall the resort was nice. But to start our vacation I unloaded our 6 suitcases and medical equipment for my disabled family members and struggled to get it thru the door with the luggage cart. I was a little put off that no one was available to help-but I didn’t want to get back in line to ask for help so that one was on me. (I was more annoyed with the very large group of male golfers streaming in-Instead of letting the door slam agains my hand as they squeezed thru the door , one of them could have taken a split second to put the door stop down .) The room was in ok condition but the sliding door to the balcony was EXTREMELY hard to open. Mentioned this to the front desk immediately after check in and again the 2nd day. Both times I was told they would send someone down. The 3rd day my 88 year old father hurt himself pretty badly trying to open the door. Very disappointed in the attention given to this and other requests that I made at the front desk. We paid extra for the lake view and found trash to be a part of the view. I did bring that to the attention of the front desk as well bc I figured it wasn’t something they would see on a daily basis unless they were checking the perimeter of the building. We kept hearing how low the guest count was during our stay, but so many things were slipping thru the cracks. The park was also closed for all 3 days that we visited and the outside bar was closed. No music or anything by the pool but there were pretty cool games like giant checker and chess and a set of bags(corn toss) and a twin basketball shootout game. We did enjoy the indoor and outdoor pools and we found other things to do. The lake and pools and boat tour were nice and the restaurant staff and food was very good. The maid servers were working hard the whole time but if you want maid service every day you have to request it ahead of time. Otherwise, they are scheduled to come every other day. The beds, pillows and bedding were amazing. And since that is one of the most important things for our family, we were happy. They do have an indoor laundry down by the campgrounds and the machines looked brand new and worked very well. Unfortunately, there weren’t any in the hotel for guest use. There were a few staff members that I have to look for tomorrow before we check out bc they were super friendly and helpful but the best customer service award goes to Tylequa J. She was so helpful with my disabled family members and truly was happy and helpful throughout our stay. Thank you Tye