The Reeds at Shelter Haven

The concept of this hotel is amazing but in reality, not so much. I planned a family vacation since our adult sons both had monumental birthdays this year. I was referred to The Reeds by someone who had stayed here in the past. He suggested we not spend the exorbitant amount of money on a VRBO in Stone Harbor where I would most likely be cooking and straightening up constantly, and treat ourselves to a stay here. Our one son and daughter in-law arrived early and were granted an early arrival at no extra cost. (Great start!) Fortunately for us they alerted us to the road construction at the corner where the hotel sits, which interfered with the hotels valet parking as the road was closed. Upon our arrival next we were checked in effortlessly but not given any instructions of the hotel offerings. (Perhaps because there is a concierge? But no one was there when we arrived) However I was concerned for our second son and his late arrival so I inquired at the front desk that assured me it would ok. I had to walk out to the valet attendant to discuss parking for late arrivals. I chatted with the nice young man (forget his name but he was the evening guy on June 10,2025) ) who was very kind to offer to stay a half hour later than his workday end time to accommodate our sons late arrival. He also gave specific instructions on what to do in the event our son’s late arrival was held up longer than expected. Overall the rest of the staff was helpful in that if you asked, they answered. But that was it. No introduction to any amenities . I was told about the property “passport” the day before we left (and the staff member was shocked that we were not informed of it when we checked in) The one exception would be the driver to and from the beach. He was VERY informative and warm. We felt like he was a part of our family by the time we left! Shout out to him ! (Who’s name I don’t remember either but worked all day the week of June 10,2025) The rooms we had were clean. We had the suite on the bay side of the main building and our sons had the standard room with city view. They thought their rooms to be small. Our suite was plenty big and I have no complaints. The cost was high but the view was well worth it! However to pay almost $1000 a night for the standard rooms in the supposed “off season” was not worth it in my opinion. Water sports were included, however, which was fun for our sons. When we were leaving I was told we would receive an invoice via email . After having to inquire via email as to where my invoice is I received an email back saying they sent it but while doing that they discovered that I had paid in full through ******* (in February) for the 2 standard rooms and again at the hotel and that they would reimburse me. (I booked the suite on the Reeds website) They eventually did but it took quite some time. I, however am still waiting on that itemized invoice for SIX weeks and 3 requests now.

We spent $1100 for one night expecting a luxury experience. What we got was a disaster. First, the air conditioner was mounted in the ceiling directly above the bed, and leaked water on our heads all night long. Not a drip here or there — we were actually woken up multiple times by water hitting our faces. We called the front desk — no answer. Called the concierge — also no response. No follow-up, no apology, no service whatsoever. The room itself? Dull, generic, and without even basic amenities. There was no bottled water, no minibar, not even a glass in the bathroom. When I called earlier to ask about water, the front desk said they would try to get the restaurant to send up two cups. Not a bottle, not a pitcher — cups. At over $1,000 a night, this is laughable. To top it all off, the pool was closed for the entire evening due to a private event — no advance notice whatsoever. One of the key reasons we booked this hotel was to relax by the pool after traveling. Instead, it was off-limits, completely taken over, and guests were left out in the cold (literally and figuratively). This hotel masquerades as luxury but offers nothing close to it. No hospitality, no comfort, no accountability. Absolutely not worth the money. If you’re looking for service, amenities, or even a dry pillow — look elsewhere.

The Reeds at Shelter Haven is an exceptional hotel. From the moment we arrived, we were warmly greeted by the friendly staff. Nicole, the concierge, and Diane, the Guest Service Manager went above and beyond to answer questions and accommodate our requests. We experienced the same welcoming & relaxing atmosphere at the Spa. McKinsey and Ren scheduled our services and thoughtfully gave us a tour, pointing out the additional amenities included.

The Reeds at Shelter Haven is an exceptional hotel that offers a blend of elegance, comfort, and exceptional service. From the moment you arrive, you are warmly greeted by the friendly staff, including Nicole, the concierge, and Diane, the Guest Service Manager, who go above and beyond to ensure every guest's needs are met. The hotel's commitment to personalized service is truly commendable. The spa services at The Reeds are top-notch and offer a serene and rejuvenating experience. The staff, including McKinsey and Ren, are welcoming and knowledgeable, ensuring each guest is well-informed and relaxed throughout their visit. The guest rooms and suites at The Reeds are beautifully appointed and boast stunning views of the seaside and breathtaking sunsets. Every detail has been carefully considered to create an ambiance that rejuvenates and inspires guests. The hotel's location is ideal for exploring nearby attractions, such as the Wildwood Boardwalk and Wildwood Beach, making it the perfect destination for both relaxation and adventure. Overall, The Reeds at Shelter Haven is a fantastic choice for anyone seeking a luxurious and memorable stay in Stone Harbor, NJ. The hotel's outstanding service, elegant accommodations, and commitment to guest satisfaction make it a standout choice in the area.

The Reeds is a nice hotel with a good atmosphere. The reception is on the corner of the block entrance which was a little confusing if you walk into the main entrance on the Avenue. It gets very crowded at the bar on the main floor which makes it super tight to get around weaving in between people. We were there for a wedding which was organized well. Our guest room was across the street and roomy. The bed was comfortable and toiletries were minimal. We didn’t have time to enjoy their facilities much but they do have a gym. The food at the wedding was very good and the service was wonderful. Cusps to the staff for their hospitality. My one complaint is the quality of soap products in the shower stall. There is a synthetic preservative called Methylisothiazolinone, which is commonly used in cosmetics and soap products like shampoo and facial cleansers. This harmful ingredient was in their liquid soap/ shampoo products except for the soap bar. I am highly allergic to this and it causes contact dermatitis. I have learned that this is not uncommon in others but they may not be aware of the allergic reaction unless they get tested like I was. This particular synthetic preservative is banned in Europe because of how harmful it is and long term effects. My advice for these high end hotels: invest in safe and organic toiletry products, especially shampoos, conditioners, soaps, etc. You may standout more for your selection of brands that produce risk-free products.

Great place to stay for peace and quiet! During the off season!!