Trafalgar House

We had to abandon our stay at this property due to very bad sewage smells & Mr Ivan Apukhtin's unhelpful handling of the situation. Initially he only communicated via text and then was completely silent. We were forced to rebook elsewhere. The host is refusing to give us refund for spurious and unevidenced reasons.

Great value and spotlessly clean Spotlessly clean, close to shops and entertainment. Easy to get around by car. Best value for money we could find in the area. Check in is remote - was a little bit disjointed and there were no parking spaces left when we arrived at the check in time. The on street spaces around the accommodation are permit only. Other than the check in and parking (we managed to get a space for the remainder of our stay) you won’t be disappointed - imagine a travel lodge with a kitchenette and that’s what you get.

I stayed in apartment 14 for a three week stay. It provided me with everything I needed for a comfortable stay: self catering, washing machine access, car parking etc. A clean, safe, serviced apartment. I would definitely stay there again.

We stayed here for two nights while visiting family for a wedding. The studio room itself was fully equipped with just about everything we needed for the stay and it was spotlessly clean… I mean spotless!!! A couple of things deterred from awarding a full 5 stars. 1: The check in is done remotely and was a little bit disjointed. The photo ID sent after booking was asked for again so had to be emailed again before passcodes we’re released. No on picks up the phone so the entire check in had to be done by SMS - although response were quite quick. 2: There was no parking available on arrival and we’d been driving for almost 6hrs so being tired, a bit stiff and hungry this news was a bit of a blow especially as the listing states there is free parking. We Sent a message to the check in team who basically said if there’s no parking well there’s no parking. We did manage to acquire a space a bit later once someone moved their car. 3: Hanley (the area of SOT where the apartments are located) feels a little bit run down, although there is a shopping centre, cinema, market and restaurants /shops to visit and everyone we encountered over the few days were all very friendly and eager to help. 4: The complimentary tea/coffee etc was not replenished during our stay (yeah we know it’s complimentary but in most places we have stayed in they are still replenished daily). Still worth another visit and would definitely book again with the knowledge of what to expect.