Hotels near Clock Tower, Stoke-on-Trent

Excellent. I cannot thank Kevin & the team enough. I found myself needing accommodation very last minute due to my partner having an serious accident and needing spinal surgery at the Stoke Royal. Kevin went above and beyond to accommodate me for a week due to me not being from the area and needing to stay close to the hospital. Rooms clean, they have everything you need, beds comfy, lovely little place, great value for money. Really welcoming and friendly.

The price increase in a days spa has prevented me from being able to go to the spa as often as I used to, however, we managed to get an autumn glow package, which included a 7 hour visit, lunch, free drink on arrival and one hour treatment. The same package last year also included the salt room, but this was not in the package this year. I’ll start with the pros, there are many. The staff were fabulous, really helpful, welcoming and friendly. As a vegan, I was more than happy with my vegan mezze platter and the new outdoor/indoor restaurant area is really lovely. The treatment was excellent, we had a facial and back and feet massage. Again the staff were lovely and we had camomile tea in the relax room afterwards. The swim up pool is great however, I found the water a bit too hot. Cons: The day we visited the spa was quite busy and we didn’t get around all of the outdoor rooms/areas but here is my experience of the ones we did visit. The steam room, both my friend and I and two other people noticed that the seats were slimy in places. I don’t know what causes this it might be quite natural but it wasn’t pleasant, it was mostly at the edges. From here we went to the cold bath. I love the cold bath experience and the exhilaration you feel when you get out, however, the bath had black lumps and white gooey pieces floating in it. Again not pleasant and I don’t know what it was but it certainly wasn’t nice. The paving around the swim up pool, was green in places and needed a good cleaning. We noticed stains on the day beds, the edges and the cushions. The floating beds in the indoor pool had black mould on them and one in particular smelled of mould. The cons didn’t ruin our day, but, we noticed them and other people will too. They need attention because the price for a day spa is high and I do expect everything to be perfect as it has been in the past.

I was visiting the University on business. From the minute I walked in you could feel the customer service culture was very good and very natural. Every team member from reception to the team that we’re looking after the bar and restaurant. I’m sitting here writing this after my breakfast. Again a really friendly and genuine environment. I felt compelled to write this review. I managed a customer service driven environment for many years and I know the work that goes on behind the scenes to keep what you have worked hard to achieve. Well done to all. I’m glad I joined Bonvoy. I will be back 100%. Have a good day.

First of all, nothing to do with any of the staff, all lovely and very accommodating. It’s short staffed and that’s where most of the problems lie. We stayed here for 2 nights this week as a family Of 4, 2 adults and 2 kids under 3. The room was nice and clean, but when we got there the pull out bed had no bedding at all, we checked in about 9.30pm, so it wasn’t ideal when wanting to get the girls into their beds. Went to phone reception… the phone was broken. I managed to find the hotels reception number online so I called reception, and Laura from there came to the room with bedding and extra towels and even offered to make the bed for me, I said she didn’t have to but she helped me anyway, and she was amazing with our 2 children. Honestly, one of the best customer service experiences I’ve had in a while. The next morning we headed to breakfast… this was a shambles. First of all it was a struggle to get a table, we got ushered into a strange little conference room filled with dirty tables, we sat at the only clean one. Went to get a high chair for our baby… no high chairs. Went to get food, almost everything had run out, no juices or glasses, mugs for tea and coffee. Managed to get a small Plate of food, no cutlery to eat it with. Honestly Shocking. That evening Laura was on reception again and she came over and made a fuss over our children when she seen us, our baby absolutely loved her, she really is a credit to the hotel. I chatted with her and another girl with glasses who’s name I can’t remember, but she was also amazing with the baby, it makes such a difference when going anywhere and the staff are kind to my children, it always makes me want to return. The second morning for breakfast we got a high chair and again we’re put into the strange little room, again all tables dirty and full of plates, a nice girl called Anna cleaned it for us and apologised about the wait for a table. No mugs again, Anna got one for me, managed to get a small amount of juice with our breakfast, until it ran out again. Over all, it’s a staffing issue, the staff there are all amazing and did what they could when they could do it, but there needs to be more staff, it’s the school summer holidays and it seemed the dining room was running on 2/3 staff members.

Stunning location and very beautiful grounds. Even on a soggy day in September it was too inviting not too have an explore. Staff all exceptionally helpful, and friendly. Hotel itself is well looked after and I can imagine it being a superb venue for weddings, work events, team building etc. I stayed in a ‘Cosy Double’ which was very reasonably priced. It was small but well designed so it didn’t feel cramped, rather it was just as hoped for - cosy. Lovely touch to have a bottle of water and a glass in the room. Good selection of teas/coffee/hot chocolate to make in the room with kettle which is always appreciated. Also great to have two towels and a bath mat- as a woman with long hair it makes a difference and lovely soap in the bathroom. All the sort of touches that make you feel looked after and spoilt when you stay somewhere. Food was also excellent. Had dinner and breakfast both of which were thoroughly enjoyed. Would highly recommend and stay again should the opportunity arise.

The hotel surpassed my expectations. It was clean, well- supplied, good presentation, etc. The first person I met was Olga at the front desk. She was everything you might expect & more. She presents herself with a smile & makes the guest feel welcome. I went downstairs several times to ask her questions and she was always helpful. I'm from Orlando, Florida. I grew up in the largest vacation/customer service culture in the world so I understand quality & professionalism. This young lady has it all. Promote her or at least don't let her get away! Thank you for a very pleasant stay.