Scandic Malmen

The staff excels in attentive, friendly service. The diverse, satisfying breakfast includes gluten-free options. The location offers convenience for exploring Stockholm's dining and attractions.

Good Location and Decent Price

I recently stayed at this hotel with my family, hoping for a relaxing break. However, our experience was far from what we expected. Upon check-in, there was no mention of any building works taking place. It wasn’t until later that we noticed a small sign in the hotel lift, casually mentioning that disturbances might occur between 9 AM and 5 PM from Monday to Friday. Unfortunately, this warning was not only insufficient but also inaccurate. We were rudely awakened at 7:15 AM by loud drilling, far earlier than the supposed start time. When we went down for breakfast, we were shocked to find that the building work had already begun, well before 9 AM too. The noise and disruption made it impossible to enjoy and certainly not a relaxing start to the day. The coffee was dreadful, as another reviewer had mentioned, and the breakfast experience was further marred by the staff’s lack of attention. If you are lucky enough to have your table wiped, don’t expect it to be done with a clean cloth or any cleaning products. Rooms shabby, location however is good. The situation worsened after we checked out. Despite having prepaid for our stay through Trip.com, we were charged again on our credit card for the entire stay, 24 hours after departure. This has resulted in the hassle of trying to get the hotel to refund us from overseas and we’ve had to engage our credit card company to assist with the dispute. While Trip.com has done their best to secure compensation for the building work disruption, the hotel has been utterly uncooperative occurring to trip.com seniors. Adding insult to injury, we didn’t even receive a goodbye when we checked out—just a lacklustre experience from start to finish. This hotel is part of a large chain it seems, but it’s clear that they are not customer-focused at all. I would strongly advise reconsidering whether they deserve your money. There are plenty of other places that understand the basics of hospitality….. improvements needed!