Guest User
February 15, 2025
I have stayed here with my wife 3 times and 2 visits were great so I was looking forward to to last Saturday, we were booked in went to the room, the heating wasn't working so I went to reception and given a convector heater and told the heating system was on a timer and would come on at 5pm,after being out for a meal an a few drinks we came back to the room only to find the room freezing so I went to reception and complained and asked for another room, no joy, asked for a refund no joy, was offered another portable heater so I walked away disgusted, when I awoke in the morning my wife had a sore throat due to the dry heat from heater, I went to use the shower and that was freezing cold as well totally fed up as we were looking forward to the break, I went to reception when checking out and there was nobody to complain to, really disappointed by the whole experience and would never recommend this place to anyone