Protea Hotel Dorpshuis & Spa Stellenbosch

I would not pay for this accommodation. Toilet seat broken - unhygienic and should be replaced immediately No shampoo Electrical point - cover hanging loose - unsafe No shower - hand-held shower but no where to attach to the wall This is a disgrace to the Protea name

The hotel has an old traditional feel to it. We stayed in room 12 for one night. It was large, and the bed was comfortable with nice bed linen. I had a very good sleep there. The bathroom was massive, with a lovely walk-in rain shower, but unfortunately it flooded each time we had a shower. As we arrived late, we decided to have dinner at the hotel. In hindsight, I wish we had walked into the centre of Stellenbosch instead. There are some great restaurants there, and the area felt very safe.

Decent hotel, not your normal corporate type. Room was spacious and on the ground floor, clean and comfortable. Not a huge amount of choice with the food in the evening when compared to other hotels we had stayed in our our tour. Staff friendly. Nice little bar area for a drink pre evening meal.

The rooms are old, tired, badly designed and out of date. There were fishmoths in the bed. The spa services and sauna were out of service and the pool was not heated as advertised. There was no service by the pool and the hotel has no contingency to cope with the regular planned power outages that have been a part of love in South Africa for 14 years now. We couldn't even have toast with breakfast. You can find far better accommodation in Stellenbosch for much much cheaper.

I would like to start by saying that I am a Platinum level Bonvoy member, and have visited six different Protea hotels, on our last two trips to Africa - four in SA. While the Protea chain is not at the top level of the Bonvoy chain, prior to this visit, we have enjoyed our visits to all of the properties. The property in Stellenbosch has both positive and negative aspects. The positives are they have very friendly staff, the property is well taken care of, the beds are comfortable and the pool area is a nice spot to relax. On the negative side, this hotel does not treat their tier members with the same level of recognition as other Protea properties that we have visited or that of any other Bonvoy properties that we have visited around the globe. That is the reason for this review. I think this must be an oversight from the management at this hotel. All of the Protea hotels prior to our visit to this location met or exceeded our expectations. This one did not! We asked about breakfast upon arrival, and we were advised that nothing was offered as we had booked the room on points. After check in, I logged into Bonvoy and opened the Bonvoy website to confirm what should have been offered. I approached the desk to query this and was then advised that that is not what I asked when checking in. I then pointed out that this is what is to be offered, and if it is not, then the member is to be compensated. I did not want the compensation, just the breakfast. I was then handed a card giving us a continental breakfast for the duration of our stay. I then pointed out that the website says breakfast, not a continental breakfast. They were firm on their offering, and that was what we had every morning. No bottled water in the room - another first in Africa, and a guaranteed late check out of 4 pm was met with rejection, due to the fact that the hotel was fully booked the evening of our departure. I again showed the staff the benefits of platinum and they then allowed us to stay until 2 pm. It is unfortunate to see this in a Bonvoy property, but in our experience, it is unique. I would not recommend this property, until management addresses these issues, and I hope that they do. I would wait for further reviews.