Protea Hotel Stellenbosch and Conference Centre

The breakfast provides a varied menu with fresh options, including gluten-free choices. Guests value the friendly and efficient staff. The location offers stunning mountain and vineyard views, making it convenient for visits.

On arrival late evening, I discovered that effectively no water was available in my room. The little water I got, was scalding hot from the geyser and the toilet flusher did not even work! Having reported this to reception, an alternative room was not provided, nor any solution offered as the maintainance team had left. They found out the next morning, that the water supply had been turned off to my room and took absolutely no responsibility for this. The manager Mariam I think her name was, did nothing on the subsequent days of my complaints to even get back to me nor compensate me in any way for this horrific inconvenience. I had booked and paid for a superior room for 4 nights , more than 4 months in advance for a work conference. Please avoid this hotel at all costs. They are clueless when it comes to customer service and clearly don’t care about their clients. There are many other better options to consider around Stellenbosch. Protea Hotels should be ashamed of themselves, I will never support this hotel group again.

This hotel is in a great location for wine tours. I stayed for a nearby wedding at Muratie winery. The hotel staff were lovely and very helpful, especially when our transport failed to turn up. Could not be better.