Guest User
November 22, 2024
I made an online booking to stay at this property, but unfortunately, I had to cancel my entire trip due to flooding in our are (Addo, Eastern Cape). I contacted the property to explain my situation and to ask if they could please waiver the cancellation fee as circumstances were out of my control. I was told that they will take it up with management. Same day reply was a one liner, stating that policy is 100% cancellation, thus no refund. I have dealt with many properties before, and must say, NEVER have I had a property be so closed off to unforeseen circumstances (which sometimes happens). I have learnt a very expensive lesson and will not recommend this property to anyone