Trailhead Lodge

Do not book Trailhead Lodge until they get a better property manager. Not Vacasa. I booked Trailhead Lodge apt 3110 and was very excited for our stay in less than a week. But I noticed when I downloaded their app that they said no extra children. I booked for 2 adults and we have a 4 year old, so booking a one bedroom apt seemed perfect for us. But when I called to make sure this was ok, they told me no - my four year old wasn’t allowed. I spoke to someone from Vacasa named Joanne who told me to contact the third-party booking app I used and tell them that they would be unable to accommodate us and I should get a full refund. But they denied my request that the third party app made. After countless back and forth messages and phone calls - my third party app rep took pity on me bc I was in tears from the stress and frustration and called Vacasa who maybe agreed to find an apt that could accommodate my 4 year old and would be in touch. I honestly doubt that I’ll hear anything. What really gets me is knowing that they can get away with this. Now I’m 5 days away from a booked vacation with no where to stay bc they won’t let a toddler in the room with us and won’t refund our money. I’ll quote another reviewer: Do NOT book with these thieves who try to offload their poor policies on other companies

The property was beautiful, perfect location to the base of the mountain. The best part is the gondola is a very short few steps from the condo. Our room was clean and well equipped, the pool area and jacuzzi were beautiful and perfect after a long day snowboarding. Our only issue was the lack of support and customer service at the front desk. Upon arrival we were told the room wasn’t ready which is fine, we arrived at 2pm when check in is at 4pm so we placed our luggage behind the front desk. When we came back I asked the front desk if they could bring our bags up, on ******* it says bell service is available but the girls at the front desk told me this was not a service they provide so I asked for a cart to which they just pointed and said over there. We stayed 4 nights so at one point I called down to ask for house keeping to which they also said they don’t offer that service. Also when going to the pool I asked the front desk for 3 towels and the girl just pointed at the cabinets behind the front desk telling me to get them myself when she was right there. Funny part is they don’t offer any sort of room refreshing during the entire stay but have a list of what you as a customer need to do to check out, ***** the beds, wash them, load and start dish washer, take the trash to the chute, etc. All in all the location was amazing but for us the l lack of service and kindness we experienced from the front desk really turned us off.

Fantastic property! Convenient, luxurious, and comfortable. The gondola within walking distance is key! Thank you so much.

Nice quiet property near slopes and grocery stores. Nice hot tubs and pool. Easy short walk to gondola to ski resort.

The condo was cozy and relaxing. The only thing I wish is the amenities for the lodge were better kept up.

This was my first time in Steamboat - the place was very nice & we had a great weekend. We'll be back.