Crowne Plaza Mexico Norte Tlalnepantla

This Hotel does not represent a Crown Plaza IHG cathegory in many areas. Maintenance is extreamly poor and last year cosmetic remodelation was putting lipstick in a pig. The AC in miltiple rooms continues to be a problem and don't work. Elevators many time don't work and the security key does kot allow any free movement in the hotel , if you and a friend are in different floor, you can't visit any other floor other than yours. The restaurant food continues to go down in quality, notable food shortages in breads and fruits, room service bringing cold plates to the room in many occasions several complaints and the kitchen with broken equipment and does not get fixed, food menu choices very poor and . Beds and furniture remains antiquated, and room lighting is horrible. Bathroom with bad smell and water continues with serious issues. Each day youll see a water truck loading the hotel reserve since the city water does not reach the facility. This hotel should not be a Crown Plaza at all , bed linens are antiquated and do not even offer a warm blanket for those few days of cold weather in cdmx.