Find5-Star Hotels in Shennongjia

"The room size and facilities were faultless. It came with a balcony, which was great for drying clothes and ventilation – a thoughtful feature, as expected from a Guangdong-based hotel brand. The in-room amenities were also excellent. While breakfast was lavish, I was quite disappointed with dinner, and it wasn't the taste that was the problem. The service was incredibly slow; it was clear there wasn't enough staff during the peak season. This isn't a reflection on the service personnel, but rather a systemic issue with your Kande Group. All guests were left waiting. Your Dongguan branch would never have this kind of problem (otherwise, regulars like us would have already given them an earful!). I truly hope the group pays more attention to this hotel and avoids disheartening its Guangdong guests."

"The room was spacious and very clean, meeting five-star standards. A special shout-out to the front desk staff for their excellent service. The housekeeping staff for rooms 6502 and 6505 were also incredibly courteous; seeing we had a baby, they made sure we had plenty of drinking water, which we really appreciated! However, the restaurant service needs improvement. On the first day, we were told room service couldn't be delivered to our room, so we had to go pick it up ourselves. After a few days of collecting meals ourselves, on our last night, we ordered food again. This time, they did deliver it, but not before we received a rather peculiar phone call. The call went something like this: 'Hello, is this the front desk? This is the restaurant. Is the deposit for room 05 enough? Will they be able to pay for this meal?' My dad replied, 'Excuse me, I'm not the front desk.' And that's where the awkward mix-up ended. While we can understand that mistakes happen, it certainly left a bad taste in our mouths. We had already prepaid quite a bit, and since Shennongjia isn't exactly known for its extravagant seafood, did they really think we traveled all this way just to dine and dash? We sincerely hope the restaurant's room service can be more attentive and streamlined in the future."

"First, the positives: The hotel's location and surroundings are quite appealing. It's about a 20-minute drive past Muyu Town, nestled in a relatively open mountain valley at an altitude of 1650 meters. The air quality, with its high negative oxygen ion content, is excellent, and waking up to a sea of clouds in the mountains is a breathtaking experience. The service from the gentleman at the front desk and the lady I communicated with via WeChat was exceptional. The front desk staff member provided a very detailed introduction to the Shennongjia attractions and offered helpful suggestions. The lady on WeChat was incredibly responsive and accommodating to all my requests. The three points I've given for service are entirely due to their excellent efforts. Now for the less satisfactory aspects, which I'll enumerate for clarity: 1. Aside from the two wonderful staff members I just mentioned, other employees truly left a very poor impression. We arrived at 8:30 PM, and after confirming that restaurant orders were taken until 9 PM, we quickly headed to the restaurant at 8:45 PM and ordered a full table of dishes, including two clay pot stews from our set meal (we were informed that we could get broth refills to cook vegetables). We ate as fast as we could, but at 9:10 PM, when we asked a waitress to add more broth for our vegetables, she flatly told us it wasn't possible because the chef had already left. Her attitude was extremely stiff. As we stared at a table full of uncooked vegetables, still dumbfounded, she dismissively said 'there's nothing I can do' and haughtily walked away. I was truly dumbfounded; I haven't encountered such a rude server in a very long time. It was abundantly clear she felt we were interfering with her going home! Unsurprisingly, breakfast service was equally dismal. Breakfast was supposed to be until 10 AM, but for two consecutive days, they stopped replenishing food from 9:30 AM onwards. I had my eye on the doufunao (tofu pudding) for two days but never got to try it! On the first day, it was gone by 9:30 AM, and on the second, by 9:20 AM, with no one refilling it. When I politely asked the staff, I received no response. 2. The facilities are outdated. For a room costing over 1,000 RMB a night, the dated decor is one thing, but the balcony screen door was broken, only one of the vanity mirror lights worked, and the sealant strips in the shower enclosure were aged, causing water to leak all over the bathroom floor during showers. 3. Hygiene: After checking in around 8 PM, I found the balcony door wide open in the room, and the screen window hadn't been replaced. I couldn't imagine how many insects could have flown in. To make matters worse, there was a dead fly in the toilet bowl. This made me feel uncomfortable and uneasy the entire first night, and I didn't sleep well, constantly feeling itchy... Fortunately, this particular issue didn't reoccur on the second day, and I slept much better."